Real questions, answered

Consumer questions answered with the exact US and UK law that applies — plus the scripts and escalation steps to actually use it. Free, no account required.

Can an airline bump me from a flight even after I've checked in?
Flights & Travel

Can an airline bump me from a flight even after I've checked in?

Can an airline charge me for correcting a misspelled name on my ticket?
Flights & Travel

Can an airline charge me for correcting a misspelled name on my ticket?

Can I get my money back if my flight is delayed for hours?
Flights & Travel

Can I get my money back if my flight is delayed for hours?

Can an airline blame bad weather to avoid paying me compensation?
Flights & Travel

Can an airline blame bad weather to avoid paying me compensation?

Can an airline change my flight time without telling me in advance?
Flights & Travel

Can an airline change my flight time without telling me in advance?

Can my boss contact me outside working hours?
Employment

Can my boss contact me outside working hours?

Can my employer make me stay after my shift without paying me?
Employment

Can my employer make me stay after my shift without paying me?

Can my employer deduct money from my salary for mistakes?
Employment

Can my employer deduct money from my salary for mistakes?

Can my employer make me use vacation days when the business is closed?
Employment

Can my employer make me use vacation days when the business is closed?

Can my boss read messages sent through my work phone?
Employment

Can my boss read messages sent through my work phone?

Can My Employer Make Me Explain Why I Need a Day Off?
Employment

Can My Employer Make Me Explain Why I Need a Day Off?

Can My Employer Change My Working Hours Without Asking Me?
Employment

Can My Employer Change My Working Hours Without Asking Me?

Can My Employer Record Me on CCTV Without Telling Me?
Employment

Can My Employer Record Me on CCTV Without Telling Me?

Can I Refuse to Answer Work Calls While I Am on Vacation?
Employment

Can I Refuse to Answer Work Calls While I Am on Vacation?

Can My Employer Make Me Pay for Equipment I Break Accidentally?
Employment

Can My Employer Make Me Pay for Equipment I Break Accidentally?

Can a fintech company close my account without explaining why?
Crypto & Fintech

Can a fintech company close my account without explaining why?

Can I get my money back if I sent crypto to the wrong address?
Crypto & Fintech

Can I get my money back if I sent crypto to the wrong address?

Who is responsible if someone gets into my fintech account?
Crypto & Fintech

Who is responsible if someone gets into my fintech account?

What happens to my money if a fintech company goes bankrupt?
Crypto & Fintech

What happens to my money if a fintech company goes bankrupt?

Can a crypto app freeze my money without warning?
Crypto & Fintech

Can a crypto app freeze my money without warning?

Can a Bank Refuse to Let Me Transfer Money to a Crypto Exchange?
Crypto & Fintech

Can a Bank Refuse to Let Me Transfer Money to a Crypto Exchange?

What Happens if a Crypto Exchange Closes While I Have Money There?
Crypto & Fintech

What Happens if a Crypto Exchange Closes While I Have Money There?

Can a Payment App Reverse a Transfer After I Receive the Money?
Crypto & Fintech

Can a Payment App Reverse a Transfer After I Receive the Money?

Can a Crypto Platform Change Its Fees Without Telling Me?
Crypto & Fintech

Can a Crypto Platform Change Its Fees Without Telling Me?

Can a Bank Block a Payment Because It Thinks It Is a Scam?
Crypto & Fintech

Can a Bank Block a Payment Because It Thinks It Is a Scam?

Can a restaurant add a service charge without telling me?
Food & Hospitality

Can a restaurant add a service charge without telling me?

Can a restaurant charge me for a no-show reservation?
Food & Hospitality

Can a restaurant charge me for a no-show reservation?

Can a hotel keep my deposit for a small stain?
Food & Hospitality

Can a hotel keep my deposit for a small stain?

Who pays if a hotel loses something from my room?
Food & Hospitality

Who pays if a hotel loses something from my room?

Can a restaurant charge me for food I never ordered?
Food & Hospitality

Can a restaurant charge me for food I never ordered?

Can a Restaurant Refuse to Give Me Tap Water?
Food & Hospitality

Can a Restaurant Refuse to Give Me Tap Water?

Can a Hotel Charge Me for a Minibar Item I Didn't Take?
Food & Hospitality

Can a Hotel Charge Me for a Minibar Item I Didn't Take?

Can a Hotel Refuse My Booking Because I Have a Dog?
Food & Hospitality

Can a Hotel Refuse My Booking Because I Have a Dog?

Can a Restaurant Refuse to Serve Me if I Only Order a Drink?
Food & Hospitality

Can a Restaurant Refuse to Serve Me if I Only Order a Drink?

Can a Hotel Move Me to a Different Room After I Arrive?
Food & Hospitality

Can a Hotel Move Me to a Different Room After I Arrive?

Can an online course refuse a refund?
Training & Education

Can an online course refuse a refund?

Can an online course automatically renew my subscription?
Training & Education

Can an online course automatically renew my subscription?

Can a training centre cancel a course and keep my money?
Training & Education

Can a training centre cancel a course and keep my money?

Can a school refuse to let me sit an exam because I owe money?
Training & Education

Can a school refuse to let me sit an exam because I owe money?

Can I cancel an education course after it has started?
Training & Education

Can I cancel an education course after it has started?

Can a University Change My Course After I Have Already Paid?
Training & Education

Can a University Change My Course After I Have Already Paid?

Can a School Charge Me for a Certificate I Was Promised for Free?
Training & Education

Can a School Charge Me for a Certificate I Was Promised for Free?

Can a University Use My Work Without My Permission?
Training & Education

Can a University Use My Work Without My Permission?

Can a Teacher Record an Online Class Without Asking Students?
Training & Education

Can a Teacher Record an Online Class Without Asking Students?

Can a University Share My Grades With My Parents?
Training & Education

Can a University Share My Grades With My Parents?

Can my bank ask me where my money came from?
Finance & Banking

Can my bank ask me where my money came from?

Can a bank refuse to give me cash from my own account?
Finance & Banking

Can a bank refuse to give me cash from my own account?

Can I cancel a direct debit after money has already been taken?
Finance & Banking

Can I cancel a direct debit after money has already been taken?

What happens if someone transfers money into my account by mistake?
Finance & Banking

What happens if someone transfers money into my account by mistake?

Who pays if someone uses my card without permission?
Finance & Banking

Who pays if someone uses my card without permission?

Can a private clinic charge me for an appointment I cancelled?
Healthcare & Medical

Can a private clinic charge me for an appointment I cancelled?

Can a clinic refuse treatment because I cannot pay immediately?
Healthcare & Medical

Can a clinic refuse treatment because I cannot pay immediately?

Can a doctor refuse to give me my medical records?
Healthcare & Medical

Can a doctor refuse to give me my medical records?

Can a doctor share my medical information with my employer?
Healthcare & Medical

Can a doctor share my medical information with my employer?

Can a hospital charge me for something I was not told about beforehand?
Healthcare & Medical

Can a hospital charge me for something I was not told about beforehand?

Can my landlord enter my home without telling me?
Housing & Rentals

Can my landlord enter my home without telling me?

Can my landlord make me pay three months' rent in advance?
Housing & Rentals

Can my landlord make me pay three months' rent in advance?

Can my landlord refuse to give me a receipt for rent?
Housing & Rentals

Can my landlord refuse to give me a receipt for rent?

Who pays if an appliance breaks in a rented property?
Housing & Rentals

Who pays if an appliance breaks in a rented property?

Can my landlord keep my deposit because I didn't repaint the walls?
Housing & Rentals

Can my landlord keep my deposit because I didn't repaint the walls?

Can a courier leave my parcel outside without my permission?
Parcel & Delivery

Can a courier leave my parcel outside without my permission?

Who is responsible if my parcel says delivered but I never received it?
Parcel & Delivery

Who is responsible if my parcel says delivered but I never received it?

Who pays if a courier damages my package?
Parcel & Delivery

Who pays if a courier damages my package?

Can I demand a refund if my parcel arrives weeks late?
Parcel & Delivery

Can I demand a refund if my parcel arrives weeks late?

Can a seller blame the courier when my order arrives damaged?
Parcel & Delivery

Can a seller blame the courier when my order arrives damaged?

Can a company keep my personal data after I delete my account?
Privacy & Data

Can a company keep my personal data after I delete my account?

Can a company refuse to tell me why it is using my data?
Privacy & Data

Can a company refuse to tell me why it is using my data?

Can a company sell my email address to another company?
Privacy & Data

Can a company sell my email address to another company?

Can my employer read my private emails on a work computer?
Privacy & Data

Can my employer read my private emails on a work computer?

Can my neighbour record me with a security camera?
Privacy & Data

Can my neighbour record me with a security camera?

Can an online shop refuse a return because I opened the packaging?
Shopping & E-Commerce

Can an online shop refuse a return because I opened the packaging?

Can an online store charge me more than the price I saw at checkout?
Shopping & E-Commerce

Can an online store charge me more than the price I saw at checkout?

Can a seller cancel my order after I have paid?
Shopping & E-Commerce

Can a seller cancel my order after I have paid?

Can a shop refuse to refund something that isn't faulty?
Shopping & E-Commerce

Can a shop refuse to refund something that isn't faulty?

Can a website charge me for an extra service I didn't select?
Shopping & E-Commerce

Can a website charge me for an extra service I didn't select?

Can a company increase my subscription price without my consent?
Subscriptions & Services

Can a company increase my subscription price without my consent?

Can a company keep charging me after I cancelled?
Subscriptions & Services

Can a company keep charging me after I cancelled?

Can a company make cancellation harder than signing up?
Subscriptions & Services

Can a company make cancellation harder than signing up?

Can a free trial charge me if I forgot to cancel it?
Subscriptions & Services

Can a free trial charge me if I forgot to cancel it?

Can a subscription renew without reminding me first?
Subscriptions & Services

Can a subscription renew without reminding me first?

Can my internet company increase my price during my contract?
Telecoms & Utilities

Can my internet company increase my price during my contract?

Can an internet company slow down my connection because I use too much data?
Telecoms & Utilities

Can an internet company slow down my connection because I use too much data?

Can my internet provider charge me when my internet doesn't work?
Telecoms & Utilities

Can my internet provider charge me when my internet doesn't work?

Can my mobile provider refuse to unlock my phone?
Telecoms & Utilities

Can my mobile provider refuse to unlock my phone?

Can my provider charge me after I cancel my contract?
Telecoms & Utilities

Can my provider charge me after I cancel my contract?

Can an electricity company disconnect me over a disputed bill?
Telecoms & Utilities

Can an electricity company disconnect me over a disputed bill?

Can my energy company estimate my bill instead of reading the meter?
Telecoms & Utilities

Can my energy company estimate my bill instead of reading the meter?

Can an energy company refuse to let me switch provider?
Telecoms & Utilities

Can an energy company refuse to let me switch provider?

Can my energy provider change my tariff without asking me?
Telecoms & Utilities

Can my energy provider change my tariff without asking me?

Can my water company charge me for a leak I didn't cause?
Telecoms & Utilities

Can my water company charge me for a leak I didn't cause?

Can an administration refuse to tell me why my application was rejected?
Public Services & Administration

Can an administration refuse to tell me why my application was rejected?

Can a government office refuse to accept my application online?
Public Services & Administration

Can a government office refuse to accept my application online?

Can I request a copy of documents held by a public authority?
Public Services & Administration

Can I request a copy of documents held by a public authority?

Can a public body ask me for a document it already has?
Public Services & Administration

Can a public body ask me for a document it already has?

What happens if an authority misses the deadline to answer me?
Public Services & Administration

What happens if an authority misses the deadline to answer me?

Can an online seller refuse a refund because I opened the supplement?
Health & Supplements

Can an online seller refuse a refund because I opened the supplement?

Can a shop sell supplements without showing the ingredients?
Health & Supplements

Can a shop sell supplements without showing the ingredients?

Can a supplement be sold as "natural" if it contains synthetic ingredients?
Health & Supplements

Can a supplement be sold as "natural" if it contains synthetic ingredients?

Can a supplement company claim its product can treat a disease?
Health & Supplements

Can a supplement company claim its product can treat a disease?

Can a supplement subscription keep charging me after I cancel?
Health & Supplements

Can a supplement subscription keep charging me after I cancel?

Can a builder charge me more than the agreed quote?
Home Renovations & Services

Can a builder charge me more than the agreed quote?

Can a builder start additional work without asking me first?
Home Renovations & Services

Can a builder start additional work without asking me first?

Can a contractor keep my deposit if I cancel the work?
Home Renovations & Services

Can a contractor keep my deposit if I cancel the work?

Can I refuse to pay the final invoice if the work is unfinished?
Home Renovations & Services

Can I refuse to pay the final invoice if the work is unfinished?

Who pays if a plumber damages my house?
Home Renovations & Services

Who pays if a plumber damages my house?

Can a company change a contract after I have signed it?
Legal & Contracts

Can a company change a contract after I have signed it?

Can a company charge me a fee that wasn't clearly stated in the contract?
Legal & Contracts

Can a company charge me a fee that wasn't clearly stated in the contract?

Can I cancel a contract I signed yesterday?
Legal & Contracts

Can I cancel a contract I signed yesterday?

Can I refuse to sign a contract written in a language I don't understand?
Legal & Contracts

Can I refuse to sign a contract written in a language I don't understand?

Can a verbal agreement be legally binding?
Legal & Contracts

Can a verbal agreement be legally binding?

Can my insurance company increase my premium after I make a claim?
Insurance & Claims

Can my insurance company increase my premium after I make a claim?

Can an insurance company take months to decide my claim?
Insurance & Claims

Can an insurance company take months to decide my claim?

Can my insurer refuse a claim because I made a mistake on the application?
Insurance & Claims

Can my insurer refuse a claim because I made a mistake on the application?

What happens if my insurer's valuation is lower than the actual damage?
Insurance & Claims

What happens if my insurer's valuation is lower than the actual damage?

Who pays if an uninsured person damages my property or car?
Insurance & Claims

Who pays if an uninsured person damages my property or car?

Can a dealership sell me a car without telling me it was previously damaged?
Cars & Vehicles

Can a dealership sell me a car without telling me it was previously damaged?

Can I reject a used car if I discover a serious hidden fault?
Cars & Vehicles

Can I reject a used car if I discover a serious hidden fault?

Can a mechanic keep my car until I pay a disputed bill?
Cars & Vehicles

Can a mechanic keep my car until I pay a disputed bill?

Can a parking company charge me if the signs weren't visible?
Cars & Vehicles

Can a parking company charge me if the signs weren't visible?

Who pays if a repair fails and damages another part of the car?
Cars & Vehicles

Who pays if a repair fails and damages another part of the car?