Consumer Rights by Country

Your rights depend on where you are

The same problem has different rules in the UK and the US. Pick your country and go straight to the resources, guides, tools and templates that actually apply to you.

A refund window, a complaint deadline, the authority with the power to force a company's hand — all of it changes at the border. This page splits Kibbo's consumer-protection content by country so you're never reading US-only advice for a UK problem, or vice versa. Right now that's the UK and the US, the two jurisdictions we have real, verified content for. Each column links to the official authorities, our Consumer Rights Wizard pre-set to that country, the country-specific guides, and any templates that are exclusive to it.

🇬🇧 United Kingdom

England, Wales, Scotland & Northern Ireland — Consumer Rights Act, TDP schemes, the FOS and more.

Official authorities & free resources

Financial Ombudsman Service — overrule your bank FCA Register — check a firm is authorised Action Fraud — report a scam or fraud Free statutory credit reports Gov.uk Consumer Rights (30-day rule) Resolver — escalate a complaint Citizens Advice Consumer Helpline Royal Mail / Evri / DPD parcel claims

Guided help

Start the Consumer Rights Wizard, pre-set to the UK →

UK guides

Report a scam to Action Fraud (and unlock your bank refund) Check the FCA Register before you invest Get your free statutory credit report The 8-Week Wall: the UK Financial Ombudsman The 30-day right to reject faulty goods Use Resolver to escalate a complaint Free advice from the Citizens Advice helpline Claim compensation from Royal Mail Evri says delivered but you don't have it DPD lost your parcel? Contact the retailer first The £1,000 moving-out deposit mistake Case study: a landlord kept £800 "for cleaning" Case study: a £200 order sent to the wrong address

Privacy & data guides

Check if your email was in a data breach Remove your info from Google search results Report a GDPR violation to the ICO Make a company delete your data (GDPR & CCPA)

UK-only templates

Tenant Move-In & Move-Out Inspection Checklist Moving Out Documentation Pack

Most other templates (chargeback pack, identity-theft plan, etc.) apply in the UK too — browse the full library →

🇺🇸 United States

Federal and state consumer protection — the CFPB, the FTC, chargebacks and more.

Official authorities & free resources

CFPB — put a US bank on a 15-day clock FTC Report Fraud — report a scam Better Business Bureau — complaint history eConsumer.gov — cross-border scams

Guided help

Start the Consumer Rights Wizard, pre-set to the US →

US guides

Report a scam to the FTC The 15-Day Clock: file a CFPB complaint Check a company's BBB complaint history Case study: Amazon refused a refund after 35 days

Privacy & data guides

Check if your email was in a data breach Remove your info from Google search results Report a privacy-policy violation to the FTC Make a company delete your data (GDPR & CCPA)

Templates

No US-exclusive templates yet — every Kibbo template (chargeback pack, identity-theft recovery plan, subscription cancellation and more) applies in the US. Browse the full library →