State Attorney General Complaint Letter Generator
A formal complaint letter to your State Attorney General's Consumer Protection Division against a business for unfair or deceptive practices.
Free
Open tool →
Had a marketplace return, refund, or chargeback dispute instead? That's a different Kibbo hub — see our Shipping & E-commerce guide for returns, defective goods, marketplace escalation and card disputes.
Go to Shipping & E-commerce →Start here
The two situations most people land on this page for — go straight to the right sequence.
Before you buy
Is this store legit?
Something went wrong
Escalating a US purchase problem
Tools
Every generator, template, and checklist Kibbo has built for verifying a store or escalating a shopping fraud complaint — grouped by type. Scoped narrowly: for a return, marketplace, or chargeback dispute, see Shipping & E-commerce instead.
Answer a few questions, get a formal letter instantly. Gumroad checkout is still being finalised for both — the on-site tools are live now, the buy button will go live once that's connected.
Major Failure Refund Demand Letter Generator (Australia)
A formal demand letter asserting a major failure under the Australian Consumer Law — where you, not the retailer, choose refund or replacement. A statutory-rights assertion, not a goodwill request.
Free
Open tool →
Free, downloadable — a 20-check safety pass before you buy, plus evidence-pack trackers for EU platform disputes and product-safety reports.
The Complete Shopping & E-Commerce Bundle
All 4 Shopping & E-Commerce templates in one download.
FREE
Get the bundle →
Online Shopping Safety Checklist
A one-page PDF with 20 fast checks — website, reviews, payment, and post-purchase — to run before you hand card details to an online store you've never used.
Free
View details →
Platform Booking/Purchase Evidence Log (EU)
Amazon, Booking.com, Airbnb and PayPal disputes in one log — transaction/booking ID, date, seller or host name, the issue, photos/screenshots, in-app messages sent, and the platform's own reporting deadline where one applies. PDF + Excel.
FREE
Get it free →
Product Safety Report Evidence Pack (EU)
Brand, model, batch, barcode, purchase details, hazard description, photos and the Safety Gate reference — everything an EU product-safety report needs, in one structured pack. PDF + Excel.
FREE
Get it free →
EU Purchase Evidence Log
The paper trail that wins an EU consumer dispute — proof of purchase, seller communications, key dates and screenshots, in one structured log. PDF + Excel.
FREE
Get it free →
Free, interactive — verify a store before you buy, then document and file a claim if something goes wrong.
Checklist
Before Buying From an Unfamiliar Online Store
Verify a store you don't know is real, and protect your payment before you buy.
ChecklistBefore Filing an Amazon A-to-z Guarantee Claim
Contact the seller the right way, check the 48-hour and 90-day windows, gather evidence, and file your A-to-z claim correctly.
ChecklistBefore Filing a USPS Lost/Damaged Package Claim
Check the service waiting periods and the 60-day deadline, gather proof of value, and file your USPS domestic claim right.
ChecklistIs This a Major Failure? (Australia)
Test a faulty product against the 5 legal tests for a "major failure" under the Australian Consumer Law — where you, not the retailer, choose refund or replacement.
Directory, grouped
A quick preview of the resources on this page's scope within the full Shopping & E-Commerce directory — expand a section or click through to see every entry. (The directory page also lists EU/travel/platform resources; those are previewed on Shipping & E-commerce instead, to avoid listing the same resource twice.)
Scam & Fake Store Checking 2 resources
Verify a website is genuine before you buy, and report a cross-border online shopping scam once you've been caught out.
See these resources on the directory →US Complaint & Claims Resources 5 resources
Better Business Bureau history checks, your State Attorney General, the Amazon A-to-z Guarantee, and USPS/USPIS mail claims.
See these resources on the directory →Australia Consumer Guarantees 1 resource
The ACCC's consumer-guarantee guidance, ABN lookup, and every state/territory fair-trading agency in one entry.
See this resource on the directory →Guides, by region
12 in-depth guides. No UK or EU tab here — this page's scope (BBB, State AG, Amazon A-to-z, USPS/USPIS, and Australia's ACL) genuinely has no live UK or EU content of its own yet; showing an empty tab would be worse than not showing one.
Scammed by a Third-Party Amazon Seller? How the A-to-z Guarantee Works
What the A-to-z Guarantee covers, the 48-hour and 90-day timeline, and A-to-z vs. a bank chargeback.
Check a US Company's BBB Complaint History (Beyond the Letter Grade)
The BBB letter grade has a documented history of being gameable. How to read a company's actual complaint pattern.
Skip the Federal Wait: File a Complaint With Your State Attorney General
A faster, locally accountable option than waiting for the FTC to build a large case over time.
USPS Lost or Damaged Your Package? How to File a Domestic Claim
The $100 automatic insurance on Priority Mail, filing windows for lost vs. damaged, and how to get paid.
Scammed Through the Mail? Why That's a Federal Crime (USPIS)
Who investigates it, what to preserve, how to report — and what a federal case number does for a chargeback.
The ACL Protocol: How Consumer Guarantees Override Store Policy in Australia
Automatic guarantees no retailer can contract out of, and why the retailer — not the manufacturer — is responsible.
Can a Store Refuse a Refund in Australia? Change of Mind vs a Real Fault
Where the line actually sits, and exactly what to say at the counter.
What Is a "Major Failure" Under Australian Consumer Law?
The tests that tip a fault into major, who chooses the remedy, and what to say to the retailer.
How to Report a Business to the ACCC (and Why It Won't Get You a Refund)
The ACCC targets systemic misconduct, not individual disputes — what actually triggers action.
How to Make a Complaint to Fair Trading in Australia
The free state mediation agency where individual disputes actually get resolved.
Is This Website a Scam? How to Check an Online Store Before You Buy
HTTPS and a single trust score aren't proof a store is legit — a realistic verification checklist.
eConsumer.gov: Report an International Online Shopping Scam
Coordinates cross-border complaints across 35+ agencies — and why to open a chargeback in parallel.