Refund & Warranty Claim Generator
A formal request to a seller for a refund, replacement, or repair — whether the product simply isn't right or it's genuinely defective.
$4.60 per letter
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Start here
The two situations most people land on this page for — go straight to the right sequence.
Delivery problem
My order arrived damaged, wrong, or never showed up
Seller won't help
The seller or marketplace won't resolve it
Tools by type
Every generator, template and checklist Kibbo has built for shipping and e-commerce problems, grouped by what it actually does.
Generators (3)
Answer a few questions, get a formal letter — to a seller, a card issuer, or a marketplace platform.
Chargeback Letter Generator
A formal chargeback request to your card issuer or bank when a seller won't resolve a problem directly.
$4.60 per letter
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Marketplace Complaint Generator
A formal complaint to a marketplace platform about a third-party seller, adapted to Amazon, eBay, Etsy, or any other platform's process.
$4.60 per letter
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Templates (8)
Paid, downloadable — evidence packs and trackers for a lost, damaged, or wrong delivery, a marketplace dispute, or a refund gone quiet.
Lost Parcel Claim Pack
Document a lost delivery from order to claim — carrier tracking history, what you've already tried, communications log, and an evidence checklist ready for a seller, carrier, or card issuer dispute. PDF + Word.
$5.90
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Damaged Delivery Evidence Pack
Document delivery damage the moment you find it — condition checklist, photo evidence checklist, communications log, and a claim tracker for replacement, repair, or refund. PDF + Word.
$5.90
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Wrong / Missing Item Delivery Pack
Document an incomplete or incorrect order with a clean side-by-side table of what was ordered versus what arrived, plus return tracking and a claim log. PDF + Word.
$5.90
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Return & Refund Evidence Pack
Track a return from request through refund — seller's return instructions, proof of postage, delivery confirmation to the seller, and refund tracking, built around the exact proof most return disputes are missing. PDF + Word.
$5.90
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Marketplace Seller Dispute Pack
Document a dispute with a third-party marketplace seller — listing evidence, seller communications, and a platform escalation tracker, built for the documentation marketplaces require before they'll step in. PDF + Word.
$5.90
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E-commerce Refund & Cancellation Tracker
Track every refund and cancellation request across different retailers, with auto-calculated days-since-requested and a summary that flags requests pending 14+ days. Excel.
$5.90
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Shipping & Delivery Timeline Tracker
Build a precise, auto-timestamped chronology of an order from dispatch to delivery or incident — the factual backbone for a lost-parcel or late-delivery claim if it comes to that. Excel.
$5.90
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Online Purchase Price & Promotion Evidence Pack
Save and compare the advertised price against what you were actually charged, with an auto-calculated discrepancy column and a full record of the original offer terms. Excel.
$5.90
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Checklists (5)
Free, interactive — before you buy, spot hidden fees, fake sales, and risky sellers, and know the real cost of returning or importing an item.
Checklist
Hidden Fees Checker
Check for taxes, shipping, and pre-selected add-ons before checkout, then compare the final total against what you were shown.
ChecklistMarketplace Seller Risk Checklist
Vet a marketplace seller's track record, listing, and purchase protections before you buy — not after something goes wrong.
ChecklistReturn Policy Checker
Find the seller's actual return policy, the real cost of returning an item, and the red flags to watch for before you buy.
ChecklistFake Sale Checker
Tell a genuine discount from an inflated "was" price, a fake countdown timer, or manufactured urgency before you buy.
ChecklistImport & Customs Warning Checklist
Estimate the real total cost of buying from an international seller before checkout — duties, taxes, and courier handling fees included.
Directory, grouped
A quick preview of what's in each section of the full Shipping & E-commerce directory — expand a section or click through to see every entry.
Consumer Protection Authorities 5 resources
Who to complain to when a seller, marketplace, or shipping problem won't resolve directly — the same bodies referenced consistently across other Kibbo directory blocks.
See all Consumer Protection Authorities →Chargeback & Card Network Rules 3 resources
Card NETWORK rules (Visa, Mastercard, Amex) — not individual bank chargeback processes, which vary too much bank-to-bank to usefully directory-ize.
See all Chargeback & Card Network Rules →Product Recall Databases 5 resources
Check whether something you bought — or are about to buy — has already been flagged as unsafe. US and UK primary, with EU and Australia included since a recall database is inherently multi-region.
See all Product Recall Databases →Marketplace Buyer Protection Programs 3 resources
Amazon, eBay and Etsy's own buyer protection programs. Each requires you to contact the seller directly first — a claim generally isn't eligible until you've genuinely tried to resolve it with them.
See all Marketplace Buyer Protection Programs →Official Return Policies (Major Retailers) 6 resources
Direct links to each retailer's actual return policy page — not a generic customer service hub. The direct-link complement to the Return Policy Checker checklist above.
See all Official Return Policies →Guides, by region
20 in-depth guides — kept separate by jurisdiction, never merged, since consumer rights on refunds, returns, and delivery differ sharply by region.
How to Spot Fake Discounts and Inflated "List Prices": A US Consumer Complaint Guide
"50% off" only means something if the reference price is genuine. How to build the evidence trail when a retailer appears to have inflated a former price.
Delayed Online Orders: Your Refund Rights Under the FTC Mail, Internet, or Telephone Order Rule
The product never ships. The seller keeps your money and keeps moving the date. What the FTC's Mail Order Rule actually requires.
Who Pays When Your Package Is Stolen from the Porch? UCC Risk-of-Loss Rules Explained
The carrier marked it delivered. You never received it. Why risk of loss depends on the contract, UCC rules, and delivery terms — not just the tracking scan.
How to Identify and Report Fake E-commerce Reviews Under the FTC's Fake Reviews Rule
The FTC's final rule, effective October 21, 2024, gives the agency stronger tools against specific deceptive review practices.
How to Dispute an Online Purchase Under the Fair Credit Billing Act
A federal billing-error process exists for qualifying credit-card transactions — but only if you follow the procedure and the 60-day deadline.
The 30-Day Right to Reject Faulty Goods: How the Consumer Rights Act 2015 Works
If goods aren't of satisfactory quality, fit for purpose, or as described, you can have a short-term right to reject them within 30 days.
Lost or Damaged Packages in the UK: Why the Seller Usually Has to Sort It Out
The seller tells you to chase the courier. In a consumer sale, the retailer generally remains responsible until the statutory point when risk passes.
Return Shipping Costs in the UK: When Does the Seller Have to Pay?
A retailer can't always make you pay return postage — the answer changes depending on why you're returning the item.
Faulty Goods After the First Month: The UK Six-Month Presumption and Longer-Term Rights
The 30-day rejection period is only the first stage. What changes after six months, and what "six years" actually means.
Klarna, Clearpay and UK Online Purchases: When Can Section 75 Protect You?
Section 75 isn't automatically available for every BNPL transaction. What changed for regulated Deferred Payment Credit from 15 July 2026.
The EU "Previous Price" Rule: How to Spot and Report Fake Discounts
EU price-reduction rules require a specific 30-day prior-price reference — but national implementation and exceptions still matter.
The EU Legal Guarantee: How to Defend Your Rights Without Paying for Unnecessary Technical Reports
The EU baseline is a two-year legal guarantee, not three — and the one-year burden-of-proof presumption matters more than most shoppers realize.
Safer EU Marketplace Shopping: What the Digital Services Act Actually Requires
The DSA strengthened marketplace due diligence, but it didn't turn every platform into the seller or create automatic refund liability.
VAT on Non-EU Online Purchases: How IOSS Works and What to Do About Duplicate Import Charges
A second payment request at delivery isn't necessarily "double VAT" — it could be a new 2026 customs duty or a handling fee instead.
The EU 14-Day Withdrawal Right: Returns, Refunds, Shipping Costs and Key Exceptions
Not every purchase can be returned the same way — what the trader has to refund, who pays return postage, and the statutory exceptions.
Australian Consumer Guarantees: Why "No Refund" Policies Cannot Override the ACL
A "No Refunds" sign is not a magic waiver — a retailer can't contract out of a consumer guarantee remedy.
Hidden Dropshipping in Australia: Your Rights When Delivery Times or Product Origin Were Misleading
Dropshipping itself isn't illegal — the problem starts when a seller misleads customers about stock, origin, or delivery time.
Australian Pre-Orders and Cancelled Launches: When Can You Demand Your Money Back?
A delayed launch doesn't automatically create a cash-refund right in every situation — what actually matters is what was promised.
Hidden Currency and Double-Pricing Charges in Australian E-commerce: What Consumers Should Check
A "$" symbol doesn't tell you whether a charge is AUD or USD — regulators have already pursued major platforms over this.
Products Damaged in Transit in Australia: Why You Usually Don't Need Separate Shipping Insurance
The seller blames the courier, or says you should have bought shipping insurance. The ACL focuses on whether the goods supplied meet consumer guarantees.