Ask for the refund, replacement, or repair — in writing.

Answer a few questions and generate a formal claim to a seller, whether the item just isn't what you expected or it's actually broken. One letter, addressed to the seller, with a clear deadline and a reminder that a card issuer dispute is the next step if they don't respond.

Note: Every question below is shown regardless of which claim type you pick — just fill in the fields that match your situation and write "N/A" for the ones that don't apply.

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