Template $5.90

Damaged Delivery Evidence Pack

The box arrived crushed. What's inside matters less than what you document in the next ten minutes — before the seller asks for proof you no longer have.

Get it — $5.90 →
The problem

Damage evidence has a shelf life

Packaging gets thrown out, damaged items get moved or used, and a memory of "it looked pretty bad" is a much weaker claim than dated photos and a condition record made the moment you opened the box. Sellers and carriers routinely ask for photos of the item, the packaging, and sometimes the shipping label together — and if you didn't capture that before cleaning up, the claim gets harder to win.

This pack keeps the damage record structured from the first minute — a condition checklist covering exactly what to photograph, a running photo evidence log, every message with the seller, and a tracker for whether you're pursuing replacement, repair, or refund.

Features
  • Condition Checklist — item damage, packaging damage, and what to check before you move anything
  • Photo Evidence Checklist — the specific angles and details sellers and carriers actually ask for
  • Communications Log — every message with the seller or retailer, dated
  • Claim Tracker — replacement, repair, or refund requested, and its current status
How it works

Step by step

  1. Download the pack and work through the condition checklist before you move or discard anything.
  2. Take the photos listed in the photo evidence checklist and log them against the pack.
  3. Record every message with the seller or retailer as it happens.
  4. State clearly in the claim tracker whether you're requesting replacement, repair, or refund.
  5. Keep the tracker updated until the claim is resolved.
Who it's for

Anyone who received a damaged delivery and needs a resolution

Whether the seller asks for photos immediately or drags out the process, this keeps the evidence and the request in one clean file.

What's included
  • Print-ready PDF pack
  • Editable Word version
  • Condition and photo evidence checklists
  • Communications log and claim tracker
  • Works on any device
Related tools

Document the damage before the evidence disappears.

Condition, photos, communications, and the claim — all in one pack.

Get it — $5.90 →

One-time $5.90 · PDF + Word · Works on any device