Platform Booking/Purchase Evidence Log (EU)
Amazon, Booking.com, Airbnb and PayPal disputes in one log — transaction/booking ID, date, seller or host name, the issue, photos/screenshots, in-app messages sent, and the platform's own reporting deadline where one applies.
Four platforms, four different evidence rules — one missed detail loses the dispute
A marketplace refund, a hotel overbooking, a rental that didn't match its listing, a payment dispute — each runs on a different platform, with its own reporting window, its own required evidence, and its own internal escalation path. Amazon wants the order ID and seller correspondence. Airbnb wants the notification made inside its 72-hour window. PayPal wants the dispute opened inside its 180-day window and escalated to a claim before the 20-day negotiation period runs out. Booking.com's protection depends on whether your stay was a standalone booking or part of a package — a detail that changes which rules apply.
Losing track of any one of these — the exact date you first messaged the host, the transaction ID, the screenshot of the listing before it was edited — is how a genuinely strong dispute gets closed on a technicality. Capturing everything in one structured log the moment a problem appears is what keeps the claim intact.
Step by step
- Download the PDF pack and the Excel version the moment a dispute starts.
- Log the platform, the transaction or booking ID, the date, and the seller or host name.
- Write a clear description of the issue and work through the photos/screenshots checklist.
- Record every in-app message sent — the timestamp is often the evidence that decides the case.
- Check the platform's own reporting deadline (Airbnb's 72-hour window, PayPal's 180-day window, or Amazon/Booking.com's own process) and log it so it can't be missed.
Anyone disputing a marketplace, booking, or payment issue
A third-party Amazon seller who won't resolve a defect, a Booking.com or Airbnb stay that didn't match what was booked, or a PayPal transaction gone wrong — the structured log is what keeps each platform's own process moving in your favor.
- Print-ready PDF evidence log
- Editable Excel version
- Platform and transaction/booking ID fields
- Date, seller/host name fields
- Issue description section
- Photos/screenshots checklist
- In-app messages sent log
- Platform reporting-deadline tracker (Amazon, Booking.com, Airbnb, PayPal)
- Works on any device
- Amazon Refund Rights in Europe: Navigating the Return Policies Framework
- Booking.com Consumer Rights in the EU: Cancellations, Hidden Fees, and Overbooking
- Airbnb Refund Rules in Europe: Cleaning Fees, Cancellations, and Host Disagreements
- PayPal Buyer Protection in Europe: Statutory Limits and Enforcement
A platform dispute is only as strong as the record you kept while it was happening.
Capture the transaction ID, the messages, and the deadline before the platform's own window closes on you.
Get it — $5.90 →One-time $5.90 · PDF + Excel · Works on any device