Consumer rights law gives you more protection than most retailers want you to know about. These are the tools that help you use them. Whether you're checking a store before you buy or escalating a refund a company keeps refusing, everything here is free and independent.
Refund refused? Draft a formal complaint with our free letter generator.
Check if a website is fake or a scam before buying
What: AI-based analysis tool that evaluates the trustworthiness of any website in seconds, giving a confidence percentage based on domain age, security protocols, and reputation signals.
When to use: Before entering your card details on any unfamiliar online store you found through a social media ad or Google Shopping result.
Want to know more? Read our full guide →Report an international online shopping scam
What: A joint portal run by over 40 consumer protection agencies worldwide for reporting international e-commerce fraud.
When to use: When you've been scammed by an online store based in another country — UK and US consumer agencies don't have jurisdiction over foreign sellers, but this portal coordinates cross-border action.
Want to know more? Read our full guide →Check a company's complaint history before buying (US)
What: Nonprofit that tracks business complaints and assigns ratings. Companies often respond to BBB complaints to protect their rating.
When to use: To check whether a US company has a history of unresolved complaints before making a purchase or signing a contract.
Want to know more? Read our full guide →Understand your legal rights when something goes wrong with an online purchase (UK)
What: Official UK government guide to your rights — refunds, repairs, replacements, and the 30-day right to reject faulty goods.
When to use: When a retailer refuses a refund or tries to limit your statutory rights. Know what the law says before you call them.
Want to know more? Read our full guide →Escalate a complaint to the right ombudsman automatically (UK)
What: Free tool that helps you escalate complaints through the correct channels — from the company directly to the relevant ombudsman.
When to use: When direct complaints go nowhere. Resolver tracks your case and knows the escalation path for each industry.
Want to know more? Read our full guide →Get free consumer advice from a specialist helpline (UK)
What: Free advice on consumer rights, faulty goods, refunds, and what to do when a company won't cooperate.
Phone: 0808 223 1133
When to use: Before escalating a dispute — they'll tell you exactly what you're entitled to and how to ask for it.
Want to know more? Read our full guide →File a complaint with your State Attorney General
What: Directory linking to all 50 US State Attorneys General consumer protection offices, which mediate disputes with businesses operating in your state.
When to use: When a local business, dealership, or state-registered company refuses to honor a warranty, refund, or contract.
Want to know more? Read our full guide → Generate your complaint letter →File an Amazon A-to-z Guarantee claim
What: Amazon's official buyer protection program for purchases from third-party sellers — covers non-delivery, damaged/wrong items, and unrefunded returns.
When to use: If a third-party seller on Amazon won't resolve a delivery, refund, or item-condition issue within 48 hours of contact.
Want to know more? Read our full guide → Run the full checklist →File a USPS claim for a lost or damaged package
What: Official USPS portal for insurance claims on lost or damaged Priority Mail, Priority Mail Express, or Ground Advantage shipments.
When to use: If a package sent via USPS never arrived or arrived damaged, and you have a tracking barcode showing eligible coverage.
Want to know more? Read our full guide → Run the full checklist →Report mail fraud to the US Postal Inspection Service
What: Federal law enforcement agency that investigates crimes involving the US mail — a federal offense under 18 U.S.C. § 1341, carrying penalties of up to 20-30 years.
When to use: If you were scammed through a transaction that involved the US Postal Service — a money order sent to a fraudster, or a package used to deliver a counterfeit or empty box.
Want to know more? Read our full guide → For evidence organization, see the Phishing & Scam Incident Report Template →Australian Consumer Guarantees & Complaint Pathways
What: The official Australian Consumer Law (ACL) resources in one place — the ACCC's consumer-guarantees guidance and its report-an-issue portal, an ABN business-identity lookup, and every state/territory fair-trading agency.
When to use: Use this when a retailer in Australia refuses a repair, replacement, or refund and you need the official regulator or agency to escalate to — whether that's confirming your rights, reporting systemic misconduct, or getting your individual case mediated.
Official pathways:
ACCC — Report a Consumer Issue →
ABN Lookup →
NSW Fair Trading →
Consumer Affairs Victoria →
Queensland Office of Fair Trading →
WA Consumer Protection →
SA Consumer and Business Services →
Australian Airline Complaint & Baggage Claim Resources
What: The Australian pathways for flight and baggage complaints — the ACA free complaints service, the government aviation-complaints portal, and the full text of the carriers' liability law behind baggage claims.
When to use: Use this when a domestic flight is delayed or cancelled, your baggage is lost or damaged, or an airline won't resolve a complaint directly. Note: the ACA is an industry-run body without binding ombudsman power (unlike AFCA or the TIO), and only covers 4 airlines — Jetstar, Qantas, Rex, and Virgin Australia — so don't treat it as equivalent to a binding regulator; your state Fair Trading agency or an ACL claim is often more substantive.
Official pathways:
Aviation Complaints — Australian Government Portal →
Civil Aviation (Carriers' Liability) Act 1959 — Full Text →
EU Cross-Border Shopping & Consumer Guarantee Resources
What: The official EU pathways for cross-border consumer problems — the free ECC-Net support network, the EU model withdrawal form, the national ADR body directory that replaced the discontinued ODR platform, and the Digital Services Act Article 21 out-of-court dispute bodies.
When to use: Use this for EU cross-border purchases, withdrawal rights, legal guarantee claims, or geo-blocking issues.
Official pathways:
European Consumer Centres Network (ECC-Net) →
EU Model Withdrawal Form (official) →
National ADR Body Directory (post-ODR platform) →
Digital Services Act — Article 21 Out-of-Court Bodies →
EU Travel Disruption Resources — Flights, Trains & Package Holidays
What: The official EU air and rail passenger-rights pages, plus a national civil-aviation authority, for enforcing flight, train, baggage and package-holiday claims.
When to use: Use this for flight delays/cancellations under EC 261/2004, lost/damaged baggage under the Montreal Convention, train delays under Regulation (EU) 2021/782, or package holiday disputes under Directive (EU) 2015/2302.
Official pathways:
European Commission — Air Passenger Rights →
European Commission — Rail Passenger Rights →
AESA (Spain) — Civil Aviation Authority →
EU Product Safety & Recall Resources (Safety Gate)
What: The EU Safety Gate — the rapid alert system for dangerous non-food products. Report a hazard, search the recall database that spans 30 countries, and the European Commission's official CE marking guidance for checking conformity.
When to use: Use this to report a dangerous product, check if something you own has been recalled, or verify a product's CE marking.
Official pathways:
Safety Gate — Report a Dangerous Product →
Safety Gate — Search the Recall Database →
European Commission — CE Marking →
EU Marketplace & Platform Dispute Resources
What: Where to escalate an Amazon marketplace, Booking.com, Airbnb, or PayPal dispute once the platform's own internal process won't resolve it. For general cross-border consumer escalation — the ECC-Net support network and the national ADR body directory that replaced the discontinued ODR platform — see the EU Cross-Border Shopping & Consumer Guarantee Resources card above; both pathways apply here too and aren't repeated below. What's specific to this card: PayPal operates in Europe under an official banking licence, so a PayPal dispute specifically can also be escalated to its regulator, Luxembourg's CSSF.
When to use: Use this for disputes with Amazon marketplace sellers, Booking.com, Airbnb, or PayPal that the platform's own internal process won't resolve.
Official pathways:
CSSF Luxembourg — Financial Sector Supervisor (PayPal) →
EU Subscription Cancellation & Renewal Law Resources
What: There is currently no single EU-wide cancellation-button law for an ongoing subscription — only the 14-day withdrawal window has a harmonised EU-wide "withdrawal function" requirement (Directive (EU) 2023/2673). Beyond that window, the strongest protections currently come from specific member states — Germany's Kündigungsbutton (BGB §312k) and France's cancellation-button obligation (Consumer Code Art. L215-1-1) are the clearest examples. An EU-wide "easy cancellation" rule has been proposed as part of the Digital Fairness Act, but it has not been adopted yet.
When to use: Use this to check your country's specific subscription cancellation and renewal-notice rules — these currently vary significantly by EU member state.
Official pathways:
Germany — Cancellation Button Law (BGB §312k) →
France — Consumer Code Cancellation Rights (Art. L215-1-1) →
European Commission — Digital Fairness Act (proposed, tracking page) →
European Commission — Consumer Rights Directive (withdrawal right) →