Consumer rights law gives you more protection than most retailers want you to know about. These are the tools that help you use them. Whether you're checking a store before you buy or escalating a refund a company keeps refusing, everything here is free and independent.
Citizens Advice Consumer Helpline (UK)
citizensadvice.org.uk/consumer · Phone: 0808 223 1133What: Free advice on consumer rights, faulty goods, refunds, and what to do when a company won't cooperate.
When to use: Before escalating a dispute — they'll tell you exactly what you're entitled to and how to ask for it.
Better Business Bureau (US)
bbb.orgWhat: Nonprofit that tracks business complaints and assigns ratings. Companies often respond to BBB complaints to protect their rating.
When to use: To check a US company's complaint history before buying, or to file a complaint that gets the company's attention.
Which? Scam Alerts (UK)
which.co.uk/consumer-rights/scamsWhat: Consumer champion Which? publishes current scam warnings and advice on how to spot fake shops and fraudulent sellers.
When to use: Before buying from an unfamiliar site — check if the retailer has been flagged.
Gov.uk — Your Consumer Rights
gov.uk/consumer-protection-rightsWhat: Official UK government guide to your rights when buying goods and services — refunds, repairs, replacements, and 30-day return rights.
When to use: When a retailer refuses a refund or tries to limit your statutory rights. Know exactly what the law says before you call.
Resolver (UK)
resolver.co.ukWhat: Free tool that helps you escalate complaints through the right channels automatically — from the company directly to the relevant ombudsman.
When to use: When direct complaints go nowhere. Resolver tracks your case and knows the escalation path for each industry.