Consumer rights law gives you more protection than most retailers want you to know about. These are the tools that help you use them. Whether you're checking a store before you buy or escalating a refund a company keeps refusing, everything here is free and independent.
Refund refused? Draft a formal complaint with our free letter generator.
Check if a website is fake or a scam before buying
What: AI-based analysis tool that evaluates the trustworthiness of any website in seconds, giving a confidence percentage based on domain age, security protocols, and reputation signals.
When to use: Before entering your card details on any unfamiliar online store you found through a social media ad or Google Shopping result.
Want to know more? Read our full guide →Report an international online shopping scam
What: A joint portal run by over 40 consumer protection agencies worldwide for reporting international e-commerce fraud.
When to use: When you've been scammed by an online store based in another country — UK and US consumer agencies don't have jurisdiction over foreign sellers, but this portal coordinates cross-border action.
Want to know more? Read our full guide →Check a company's complaint history before buying (US)
What: Nonprofit that tracks business complaints and assigns ratings. Companies often respond to BBB complaints to protect their rating.
When to use: To check whether a US company has a history of unresolved complaints before making a purchase or signing a contract.
Want to know more? Read our full guide →Understand your legal rights when something goes wrong with an online purchase (UK)
What: Official UK government guide to your rights — refunds, repairs, replacements, and the 30-day right to reject faulty goods.
When to use: When a retailer refuses a refund or tries to limit your statutory rights. Know what the law says before you call them.
Want to know more? Read our full guide →Escalate a complaint to the right ombudsman automatically (UK)
What: Free tool that helps you escalate complaints through the correct channels — from the company directly to the relevant ombudsman.
When to use: When direct complaints go nowhere. Resolver tracks your case and knows the escalation path for each industry.
Want to know more? Read our full guide →Get free consumer advice from a specialist helpline (UK)
What: Free advice on consumer rights, faulty goods, refunds, and what to do when a company won't cooperate.
Phone: 0808 223 1133
When to use: Before escalating a dispute — they'll tell you exactly what you're entitled to and how to ask for it.
Want to know more? Read our full guide →