KIBBO · FLIGHTS & TRAVEL
4 templates, 1 generator, 5 checklists, 6 directory sections, and 23 in-depth guides — covering the US, UK, EU, and Australia, all indexed here.
The two situations most people land on this page for — go straight to the right sequence.
Urgent
Urgent
The right tools, already in the right order — not just a list of links. See all Action Kits →
Document what was lost or damaged, file the claim with the airline, and track the correspondence if it drags on — 1 generator, 2 templates, and 2 checklists, in the exact sequence to use them.
File the compensation claim, track every expense and message with the airline, and escalate to the regulator or an ADR scheme if it refuses — 2 generators, 3 templates, and 2 checklists, in the exact sequence to use them.
Every generator, template and checklist Kibbo has built for flight and travel disruption, grouped by what it actually does.
One letter for delay, cancellation, denied boarding, missed connection, or a standalone baggage claim — tailored to EU261, UK261, US, or Australian rules, plus a separate duty-of-care reimbursement demand if the airline didn't cover meals/hotel/transport.
Covers delay, cancellation, overbooking, missed connection, lost/damaged baggage, and duty of care through one branching flow. Jurisdiction options: EU, UK, US, Australia, or Not Sure — EU and UK guidance is the most developed today; the US and Australia paths are intentionally general pending further regional build-out.
Airline rejected or ignored your claim? An escalation letter to an approved ADR scheme or the CAA (UK), the Department of Transportation (US), or a National Enforcement Body (EU) — with the rules you are relying on and the amount you are claiming.
Use it after the airline has rejected or ignored your claim. Routes: an approved UK ADR scheme (AviationADR or CEDR) or the CAA's PACT team, the US DOT, or an EU National Enforcement Body.
All 6 Flights & Travel templates in one download.
Flight details, scheduled vs. actual times, the reason given, and every expense a delay, cancellation or overbooking caused — meals, hotel, taxi/rideshare, transport, calls — with an automatic total and an evidence checklist. PDF + Excel.
A chronological record of every call, chat and email with the airline — date, contact, channel, what was said, next step agreed, reference/complaint IDs — plus a separate promises-and-follow-up tracker with deadlines. PDF + Excel.
Item, brand, value, purchase date, receipt availability and notes for everything inside a lost or damaged bag — with an automatic total declared value to back a Montreal Convention baggage claim. PDF + Excel.
Policy/card details, the affected flight and delay length, covered vs. not-covered expenses with an automatic total, required documentation, and a claim status tracker — for a travel insurance or credit card delay benefit, separate from an airline claim. Excel.
Claim what the airline owes you for a delay, cancellation, or lost bag — with the expense tracker to prove it. Word & Excel.
Flight, train and baggage disruptions in one log — the notice details, references, receipts and remedy that turn a complaint into a paid claim. PDF + Excel.
The evidence a delay, cancellation, or overbooking claim needs, and the claim deadlines that genuinely vary by jurisdiction — there's no single worldwide deadline.
ChecklistGet your PIR number before you leave the airport, the photos to take, the 7-day/21-day claim windows, and the Montreal Convention liability cap.
ChecklistWork out which airline is actually responsible on a codeshare flight — the marketing carrier vs. the operating carrier — before you send a claim to the wrong one.
ChecklistWhat an airline owes you during a long delay — meals, hotel, calls — regardless of cause, and why it's separate from any statutory cash compensation.
Check whether UK261 applies to your flight, confirm the right airline to claim from, and escalate for free via CEDR or AviationADR if the airline won't pay.
Real questions about flight delays, cancellations and airline rules — answered with the exact US and UK law that applies. See all Questions →
A quick preview of what's in each section of the full Flights & Travel directory — expand a section or click through to see every entry.
The official passenger-rights basis for a delay/cancellation claim, one source per region — this is "how to claim," not "who regulates" (see Aviation Authorities below for that): US DOT Air Consumer, UK CAA "Am I entitled to compensation?", EU Your Europe air passenger rights, Australia ACCC travel delays & cancellations.
See all Flight Delay & Cancellation Resources →Direct links to airline complaint pages, organized by airline, not by country: Qantas, Jetstar, Virgin Australia.
See all Airline Complaint Portals →Who regulates the airline — a distinct function from Flight Delays & Cancellations above ("how to claim"). Safety oversight, economic regulation, and cross-border complaint routing, not blurred together: FAA (US), UK CAA consumer protection enforcement, EASA (EU), ECC-Net cross-border EU complaint routing.
See all Aviation Authorities →Filing a Property Irregularity Report (PIR) and the treaty that caps airline liability: IATA's PIR filing guidance, and the Montreal Convention (MC99) liability text.
See all Lost & Damaged Baggage Resources →The airline said something caused your delay — here's how to verify what the airline told you independently: FlightAware flight tracking, FAA National Airspace System status, Eurocontrol network operations, and METAR weather lookup (NOAA).
See all Flight Status & Evidence Tools →A separate claim from any direct airline claim — its own policy terms, its own process, and its own dispute body if it's mishandled: UK Financial Ombudsman Service, EU FIN-NET, US NAIC state insurance regulators.
See all Travel Insurance Resources →23 in-depth guides — grouped by topic rather than by a single region, since most cover regulatory ground that spans jurisdictions.
How the DOT's automatic refund rule actually works, what counts as a "significant change," and how legacy carriers, Southwest, and ultra-low-cost carriers compare on disruption handling.
Cash compensation isn't the whole picture. Airlines also owe bumped passengers meals, hotels, and transport — regardless of cause. Here's what you're entitled to and how to claim it if they refuse.
Airlines can't force you into a travel voucher when your flight is significantly delayed. Here's exactly how to assert your right to a cash refund instead, step by step.
How EU261 compensation tiers actually work, why the CJEU says staff strikes don't excuse airlines from paying, and what the law says about cabin baggage fees.
Ryanair and Wizz Air make it procedurally harder to use a claims agent. Spain fined five carriers €179 million over cabin bag fees — and the European Commission pushed back. Here's the actual state of play.
A mechanical fault isn't automatically an excuse. The CJEU has drawn a strict line between what counts as extraordinary and what's just the ordinary risk of running an airline.
How UK261 works post-Brexit, why the CAA won't adjudicate your individual claim, and which ADR scheme — CEDR or AviationADR — actually covers your airline.
Most UK carriers belong to CEDR or AviationADR for free dispute resolution. Jet2 doesn't — here's exactly what that means for your claim, and how EasyJet's disputes differ from BA's.
Australia has no fixed flight compensation law like EU261 or UK261. Here's how the ACCC actually enforces the Australian Consumer Law instead — and what the Qantas "ghost flights" case really cost the airline.
Airlines overbook flights on purpose, not by accident. Here's how the no-show prediction algorithms actually work, when they fail, and how to protect yourself from being bumped.
The exact DOT compensation tiers for involuntary denied boarding — $1,075 and $2,150 caps, how the 200%/400% math works, and two fully worked examples.
A $4.1M fine against American and $1.5M against Frontier show what actual DOT enforcement looks like — and why a stranded ULCC passenger waits longer than a stranded legacy-carrier one.
An aircraft can't legally sit on the tarmac indefinitely — 3 hours domestic, 4 hours international, with mandatory food, water, and updates along the way.
Weather, volcanic ash, ATC strikes — none of it excuses an airline from feeding and housing you. The McDonagh v. Ryanair ruling makes that obligation unconditional and unlimited.
The exact SDR liability caps for international baggage and passenger delay claims, updated December 2024, plus the strict deadlines that determine whether you keep your legal claim at all.
Your baggage compensation cap depends entirely on whether your flight is domestic or international — $4,700 under DOT rules, or 1,519 SDR under the Montreal Convention. Here's how to tell which applies.
Your bag isn't "lost" the moment it doesn't show up on the carousel — it's legally "delayed" for up to 21 days. Here's exactly when your rights change, and what to claim at each stage.
Leaving the arrivals hall without a stamped Property Irregularity Report can quietly cost you your entire baggage claim. Here's exactly what to do before you exit the terminal.
Airlines don't pay retail price for lost items — they pay depreciated actual cash value. Here's the formula they use, and how to document your claim so the depreciation cut is fair.
Cash, jewelry, electronics, and medication packed in a checked bag are excluded from airline liability by contract — before you fly, know what to keep in your carry-on instead.
On a codeshare flight, the airline you booked with and the airline that actually flew you can be different companies — and only one of them is legally liable for your claim.
Article 33 of the Montreal Convention gives you five different places you can legally file a claim on an international codeshare itinerary — including, sometimes, a country neither airline is based in.
A 2-minute delay on your first flight can still entitle you to full compensation if it costs you an 11-hour delay at your final destination — but only if you booked the right way.