Flight Disruption Communication Log
Every call, chat and email with the airline, logged chronologically — who you spoke to, what was agreed, and a separate tracker for promises that were never kept.
Airlines rely on you not remembering exactly what you were told
A flight-disruption claim rarely gets resolved in one phone call. It's a string of conversations — a gate agent, a call centre, a live chat, an email — each one a chance for the story to shift, a promised callback to never happen, or a reference number to get lost in the noise. Without a written record, it's your word against a company that handles thousands of these calls a day.
Logging every contact the moment it happens — who, when, what channel, what was actually said, and what happens next — is what turns a vague "they told me they'd sort it" into a documented pattern of broken promises an ombudsman or small-claims judge can actually follow.
Step by step
- Download the PDF pack and the Excel version as soon as you make first contact with the airline.
- Log each conversation: date, contact person, channel used, what was said, and the next step agreed.
- Record every reference or complaint ID you're given, so nothing gets lost between calls.
- Add any promise made — a callback, a refund timeline, a compensation offer — to the separate promises-and-follow-up tracker with its own deadline.
- Use the log as your evidence trail if the airline stalls or contradicts itself later.
Anyone in a multi-contact dispute with an airline
A delay, cancellation, or baggage claim that drags across several calls and emails — the log is what keeps the airline's own promises on record, in their words, not yours.
- Print-ready PDF log
- Editable Excel version
- Date, contact person, and channel fields
- What-was-said and next-step-agreed fields
- Reference/complaint ID tracker
- Separate promises-and-follow-up tracker with deadlines
- Works on any device
An airline can't contradict a promise you have in writing, with a date.
Log every call and every promise before the details blur together.
Get it — $5.90 →One-time $5.90 · PDF + Excel · Works on any device