This kit follows the real sequence of a lost or damaged bag: document exactly what was inside and what happened, file the claim with the airline, and track the correspondence if it drags on past the first response. Every generator, template and checklist below is completely free to use — no account, no payment, no catch.
The sequence
Start with the checklist and inventory while the details are fresh, then send the claim letter.
Step 1 · Document it
Inventory what was lost or damaged
Item, brand, value, purchase date, and receipt availability for everything inside the bag — with an automatic total declared value to back a Montreal Convention baggage claim.
Step 2 · File the claim
Send the claim letter
A formal letter for baggage lost, damaged, or delayed — tailored to EU261, UK261, US, or Australian rules, using the inventory above to support the amount claimed.
Step 3 · If it drags on
Track every contact with the airline
A chronological record of every call, chat and email with the airline — date, contact, channel, what was said, next step agreed, and reference numbers — so nothing "promised" gets forgotten.
Checklists to use alongside
Free, interactive checklists for the baggage-specific steps and the general evidence any flight disruption claim needs.
Baggage Claim Checklist
Get your PIR number before you leave the airport, the photos to take, the 7-day/21-day claim windows, and the Montreal Convention liability cap.
ChecklistFlight Disruption Evidence Checklist
The evidence a delay, cancellation, or overbooking claim needs, and the claim deadlines that genuinely vary by jurisdiction — there's no single worldwide deadline.