Air Passenger Rights Compensation Claim Pack

Airlines rely on you not knowing what you're owed

Under UK261 and EU261, a long delay, a cancellation, or being bumped off an overbooked flight can entitle you to hundreds of pounds or euros in fixed compensation — plus reimbursement of meals, hotels, and transport. For lost or delayed baggage, the Montreal Convention entitles you to your out-of-pocket costs. Yet airlines routinely fob passengers off with a voucher, a vague "goodwill" gesture, or silence.

Third-party claim firms will do it for you and take 30–40% of the payout. You don't need them. What you need is a correctly worded claim that cites the right regulation and an itemised record of every expense you can reclaim.

Step by step

1. Download the pack — three claim letters in Word plus an Excel expense tracker.
2. Pick the letter that matches what happened: delay, cancellation, or lost/delayed baggage.
3. Fill in the [square-bracket] fields — flight number, distance, delay length, and the regulation that applies.
4. Log every receipt in the Excel tracker; it totals your reimbursable expenses automatically.
5. Send the letter with the expense total attached, keep a dated copy, and escalate to the regulator if the airline ignores you.

• 3 claim letters covering delay, cancellation, and lost/delayed baggage
• Correct citations to UK261 / EU261 and the Montreal Convention
• An Excel expense tracker that totals reimbursable costs automatically
• Guidance on delay thresholds and compensation bands by distance
• Wording to escalate to the CAA or national enforcement body
• Editable Word (.docx) + Excel (.xlsx) — works in Google Docs and Sheets