KIBBO · FOOD & HOSPITALITY
12 free templates, 3 generators, 1 analyzer, 4 checklists, 7 directory sections, and 25 guides — covering the US, UK, EU, and Australia, all indexed here.
The two situations most people land on this page for — go straight to the right sequence.
Consumer
Business
The right tools, already in the right order — not just a list of links. See all Action Kits →
Wrong or missing items, late delivery, or unsafe food: pick your scenario, send the complaint, log what went wrong, and track the refund until it lands — 1 generator and 3 templates, in the exact sequence to use them.
Every analyzer, generator, template and checklist Kibbo has built for food and hospitality, grouped by what it actually does.
For restaurant and delivery-partner operators — reviewing a contract before signing.
Paste or upload a food delivery platform's merchant contract and get a plain-English risk breakdown — commission and hidden fees, exclusivity, penalties, liability, customer data ownership, and termination terms.
The first three are for restaurant, café and hospitality operators; the last one is for customers with a problem order.
A clear, customer-facing policy document for your restaurant — reservation, cancellation, no-show, refund, allergen, delivery, or privacy policy — ready to post on your own site or menu.
A 4-part action plan for a contaminated food item — internal protocol, a printable kitchen withdrawal checklist, customer/authority communication templates, and a dated incident log.
Enter your menu dish by dish and get allergen declarations matched to your jurisdiction — EU, UK (Natasha's Law), US (FDA FASTER Act), or Australia (ANZ Food Standards Code).
For customers: a complaint to a delivery app or restaurant for wrong or missing items, a late delivery, or poor, damaged or unsafe food — with your consumer rights for the UK, EU, US or Australia.
For customers with a problem order — delivery app, restaurant delivery, takeaway or eat-in.
Free, downloadable — for customers documenting a problem with a restaurant, delivery order, or hotel.
All 12 Food & Hospitality templates in one download.
A chronological record of every conversation with a restaurant about your complaint — so nothing "agreed" gets forgotten.
Compare what you ordered against what you were charged, and flag the discrepancy before you dispute it.
Document what was promised, what was charged, and the cancellation terms — before you ask for your deposit back.
A dated record of exactly what you told a restaurant about your allergy — and what staff confirmed back.
Document a suspected food poisoning incident properly, before the details go fuzzy.
Document exactly what went wrong with a delivery order — with the evidence a platform's support team actually asks for.
Track every delivery refund or credit you're owed across every platform, so nothing quietly expires unclaimed.
Log a problem with a packaged food product with the batch details a manufacturer or regulator actually needs.
Check whether a product you bought is under an active recall, and log what you did about it.
Track every meal-kit or food subscription and its renewal date, so you stop paying for boxes you didn't want.
Document a hotel dining, room service, or minibar problem — what happened, what was promised, and what you were charged.
Compare your folio against what you actually consumed, and build the evidence to dispute an overcharge.
Bundle
Every free Food & Hospitality template in this section, bundled as one download — for anyone who wants the whole set without grabbing each one individually.
A structured self-inspection covering temperature control, cleanliness, storage, cross-contamination, allergen management and staff practices — before a real health inspector does.
Licenses, alcohol service, hygiene standards, signage, pricing, allergen compliance, insurance and recordkeeping — the areas that actually get restaurants fined.
Pre-service setup and end-of-service shutdown in one place — temperatures, stock, allergens, cash, and equipment, so nothing gets missed at either end of a shift.
Before you sign with a delivery platform — commission structure, contract length and exclusivity, penalties, customer data ownership, and payment terms, confirmed in writing.
Real questions about restaurant bills, hotel deposits and hospitality rules — answered with the exact US and UK law that applies. See all Questions →
A quick preview of what's in each section of the full Food & Hospitality directory — expand a section or click through to see every entry.
The national body that sets food safety standards and rules in each region — the starting point before looking for anything more specific: FDA (US), FSA (UK), FSANZ (Australia/NZ), European Commission Food Safety (EU).
See all Food Safety Authorities →Who actually inspects a restaurant's kitchen — a different, more local function than the national standard-setting bodies above: Retail Food Protection/FDA (US), Food Hygiene Rating Scheme (UK), state-run inspections (EU and Australia).
See all Health Inspection Agencies →Who issues the license to actually open and operate a food business — separate from the safety standards and inspection bodies above: SBA (US), GOV.UK food business registration (UK), per-member-state registration (EU), Australian Business Licence & Information Service (Australia).
See all Restaurant Licensing Offices →The major food delivery platforms' own sites — for order issues, refunds, and account problems, go through the platform first: Uber Eats, Deliveroo, Just Eat, DoorDash.
See all Delivery Platforms →The major restaurant booking platforms' own sites — for booking issues or cancellations, go through the platform first: OpenTable, Resy, TheFork.
See all Reservation Platforms →Check whether a specific product has been recalled — one database per region, plus a US-specific one for meat, poultry, and egg products: FDA recalls, FSIS (US), UK food alerts, EU RASFF, FSANZ recalls.
See all Food Recall Databases →Where to complain about a restaurant, delivery platform, or booking service once the business itself hasn't resolved it — distinct from the food-safety and recall bodies above: FTC (US), Citizens Advice (UK), ECC-Net (EU), ACCC (Australia).
See all Hospitality Ombudsman & Consumer Authorities →25 in-depth guides — kept separate by jurisdiction, never merged, since food safety and hospitality rules differ sharply by region.
Managers and supervisors can never share in a tip pool under the FLSA — not even when they work a shift as a server. Here's how to structure a compliant tip pool.
Sesame has been a federally recognized major food allergen since January 1, 2023. Here's what the FASTER Act actually requires — and where restaurant menus fit in.
Over 3,100 ADA web accessibility lawsuits were filed in 2025 alone. A PDF-only menu with no screen-reader-readable alternative is one of the most common triggers.
The FSMA Food Traceability Rule's compliance date has been pushed from January 2026 to July 2028 — but the separate Preventive Controls food safety plan requirement is already in force.
Under the ADA, restaurant staff can ask only two specific questions about a service animal — and asking anything else, or demanding documentation, is a federal violation.
Pre-packed for direct sale food needs a full ingredients list with 14 allergens emphasized — get it wrong and you're looking at an FSA enforcement notice, not just a fine.
Since 1 October 2024, UK employers must pass on 100% of tips with no deductions for card fees or admin costs — and must keep records for three years.
A low Food Hygiene Rating can cost you visibility on Deliveroo and Uber Eats overnight. Here's the difference between an appeal, a right to reply, and a paid revisit — and which one you actually need.
Calling imported meat 'local' or frozen fish 'fresh from the boat' isn't just bad marketing in the UK — Trading Standards treats it as a criminal offense under the CPUTR 2008.
A premises licence review triggered by resident noise complaints can end in suspension or revocation. Here's how the Licensing Act 2003 review process actually works.
Unlike the US, the EU requires allergen information for non-prepacked restaurant food by law since December 2014 — but whether it must be written or can stay verbal depends on your member state.
A HACCP-based self-control system isn't optional paperwork in the EU — gaps in temperature logging, traceability, or pest control are what actually trigger preventive closures.
Since April 3, 2025, every Spanish restaurant except buffets must offer a free, sustainable container for leftovers — and by April 2026 needs a documented prevention plan too.
Sulphites are not legally permitted in plain fresh mince at all under EU rules — only in specific, narrowly defined meat categories at strict maximum levels.
When a customer dies or suffers serious harm from an allergic reaction after disclosing their allergy, chefs and managers across the EU can face criminal charges — not just a civil claim.
Since January 1, 2025, intentionally underpaying hospitality staff can mean up to 10 years in prison for individuals — not just a civil back-pay order.
Surcharges are legal — but two restaurants have already been fined for menus that didn't disclose them prominently enough. Here's the precise wording the ACCC expects.
Every category one and two food business in Australia now needs a certified Food Safety Supervisor, trained food handlers, and evidence records — nationally standardized since December 2023.
Serving an unduly intoxicated patron can mean fines for the staff member, the licensee, and in some states, automatic licence suspension after repeat breaches.
Marine biotoxins in shellfish aren't destroyed by cooking, and a supplier's cold chain failure can expose a restaurant to compensation claims under the ACL's consumer guarantees.
Automated refund decisions for "cold or undelivered food" claims often skip any real review — here's how restaurants can actually dispute a withheld payment.
Since December 2, 2024, both wide and narrow price parity clauses are banned across the EEA under the DMA. Hotels can now legally undercut Booking.com on their own website.
A wave of coordinated 1-star reviews from a competitor is a real threat to a restaurant's revenue — here's what actually gets a fake review removed, and what doesn't.
When your franchise agreement forces you to buy from an approved supplier at a 30% markup over identical local product, here's what actually gives you legal leverage.
A clear cancellation policy and proper card authentication at booking are what actually get a no-show chargeback dismissed — not a strongly worded email after the fact.