This kit covers the common problems with a food delivery order: a wrong or incomplete order, a late delivery, or food that arrived cold, damaged or unsafe. Start with the complaint generator and pick the scenario that matches what happened — it writes a different letter for each — then log the problem and track the refund alongside it, so nothing the app or restaurant promised quietly expires. Every generator and template below is completely free to use — no account, no payment, no catch.
The sequence
Complain first, while the order details are fresh, then keep the record and the refund tracker running until you're paid.
Step 1 · Pick your scenario
Send the complaint
Choose wrong or missing items, late delivery, or poor quality, unsafe or damaged order. The letter goes to the delivery app or the restaurant, sets out your consumer rights for the UK, EU, US or Australia, and asks for the refund, replacement or credit you want.
Step 2 · Log the problem
Record exactly what went wrong
Missing items, wrong order or late delivery — written down with the evidence platform support actually asks for, like photos, timestamps and the order screen.
Step 3 · Until it's paid
Track the refund or credit
Every refund or account credit you're owed, across every platform, with the date it was promised — so nothing quietly expires unclaimed.
If the food made you ill
Only for the unsafe-food scenario — a separate, more detailed record before you report it.