Citizens Advice – Damaged, Lost or Delayed Parcels
Step-by-step UK guide from the charity on who is responsible when a parcel is lost, damaged or late (usually the seller, not the courier) and how to get a refund or replacement.
Visit website →Which? – Delivery Rights
Guidance from the UK consumer association on your rights when online orders arrive late, damaged or not at all, including template letters to claim from the retailer.
Visit website →17TRACK
Free universal package tracker covering thousands of carriers worldwide. Handy for international orders where tracking is handed between couriers, and for checking whether a 'delivery problem' text is genuine.
Visit website →
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