At a glance
Countries served: UK
Claim window
- Damage Or Part Loss
- Not stated in our data — check Yodel's official page directly: https://www.yodel.co.uk/
- Never Arrived
- Not stated in our data — check Yodel's official page directly: https://www.yodel.co.uk/
Compensation limits
- Standard Cover
- £50
- Additional Cover
- Up to £1,000 (purchasable)
Source 1 → · verified 18 October 2026
How to make a claim
Via the account of whoever booked the parcel (log in, 'Create claim').
- Official claim form
- https://inpost.co.uk/contact (Yodel's UK consumer-facing brand has moved entirely to InPost — yodel.co.uk's own homepage states 'Yodel by InPost has moved to InPost'; claims/contact now run through inpost.co.uk)
- Claims email
- Not stated in our data — check Yodel's official page directly: https://www.yodel.co.uk/
- Phone
- 0330 335 0950 (Mon-Fri 7am-10pm, Sat-Sun 8am-8pm — confirmed on inpost.co.uk/contact)
- Postal address
- InPost Delivery Network Limited, Moray House, 23-35 Great Titchfield Street, London, W1W 7PA, United Kingdom (registered address, confirmed on yodel.co.uk's own homepage)
Source 1 → · Source 2 → · verified 18 October 2026
Evidence to gather
- Order confirmation or receipt
- Tracking number and tracking history (a screenshot, with dates/status)
- Proof of the item's value
- Photos of the item and packaging, if it arrived damaged
- Any correspondence with the seller or Yodel so far
- Delivery Evidence Log template — a structured way to keep all of this in one place
What happens next
No ADR/ombudsman scheme found for Yodel.
UK note: POSTRS (the Postal Redress Service) covers Royal Mail only. It does not cover Yodel. For a non-Royal-Mail UK carrier, the realistic escalation route is via the retailer who chose the carrier, or a card dispute (see below) — never assume ADR membership that isn't confirmed.
United Kingdom
Section 75 Consumer Credit Act 1974 (credit card, £100-£30,000 single item) or chargeback (any card, under the card scheme's own rules)
Consumer Credit Act 1974, s.75: the credit card issuer is jointly and severally liable with the supplier for breach of contract/misrepresentation, for a single item priced over £100 and not more than £30,000. For debit cards, or credit card purchases outside that range, the only route is a chargeback under Visa/Mastercard/Amex's own scheme rules (not a statutory right).
Financial Ombudsman Service (FOS) — Resolves disputes about how a FINANCIAL BUSINESS (e.g. the card issuer) handled a Section 75/chargeback claim — not a complaint about the retailer or carrier directly.
Common questions
Is there a compensation limit for a Yodel claim?
£50 Up to £1,000 (purchasable)
How do I start a claim with Yodel?
Via the account of whoever booked the parcel (log in, 'Create claim').
What if Yodel doesn't resolve my claim?
No ADR/ombudsman scheme found for Yodel.
Does POSTRS cover Yodel?
No. POSTRS only covers Royal Mail. It does not cover Yodel.
This is general information, not legal advice. Figures are sourced from Yodel's own published terms, linked above, and reviewed on the date shown.