At a glance
Countries served: US
Claim window
- Damaged
- Within 60 days of scheduled delivery.
- Lost
- Within 60 days of the scheduled delivery date (corrected phase 5a — see note below).
Compensation limits
- Default
- $100 automatic, no extra fee
- Declared Value
- Up to $50,000 per package, for an additional fee
Source 1 → · verified 18 October 2026
How to make a claim
Online via a UPS.com account.
- Official claim form
- https://www.ups.com/us/en/support/file-a-claim
- Claims email
- Not stated in our data — check UPS's official page directly: https://www.ups.com/us/en/support/file-a-claim
- Postal address
- Not stated in our data — check UPS's official page directly: https://www.ups.com/us/en/support/file-a-claim
Source 1 → · Source 2 → · verified 18 October 2026
Evidence to gather
- Order confirmation or receipt
- Tracking number and tracking history (a screenshot, with dates/status)
- Proof of the item's value
- Photos of the item and packaging, if it arrived damaged
- Any correspondence with the seller or UPS so far
- Delivery Evidence Log template — a structured way to keep all of this in one place
What happens next
No ombudsman; dispute is with UPS directly or, for the consumer, via the retailer who chose UPS.
United States
Fair Credit Billing Act (FCBA) billing-error dispute
Must dispute in writing within 60 days of the statement date that first contained the charge; the card issuer must acknowledge within 30 days and resolve within 2 billing cycles (max 90 days).
Consumer Financial Protection Bureau (CFPB) — Takes complaints about how a bank/card issuer handled a billing dispute; does not itself resolve disputes with the retailer or carrier.
Common questions
What is the claim window for a UPS parcel claim?
Within 60 days of scheduled delivery. Within 60 days of the scheduled delivery date (corrected phase 5a — see note below).
Is there a compensation limit for a UPS claim?
$100 automatic, no extra fee Up to $50,000 per package, for an additional fee
How do I start a claim with UPS?
Online via a UPS.com account.
What if UPS doesn't resolve my claim?
No ombudsman; dispute is with UPS directly or, for the consumer, via the retailer who chose UPS.
This is general information, not legal advice. Figures are sourced from UPS's own published terms, linked above, and reviewed on the date shown.