At a glance
Countries served: US
Claim window
- Damaged Or Missing Contents Domestic
- Within 60 calendar days of the shipment date.
- Damaged Or Missing Contents International
- Within 21 calendar days of the shipment date.
- Undelivered Or Lost
- Within 9 months of the shipment date.
Compensation limits
- Default Domestic Express
- $100 declared-value liability included at no extra cost
- Declared Value
- Up to $50,000 per package for most commodities, for an additional fee
Source 1 → · verified 18 October 2026
How to make a claim
Online via the FedEx Customer Support claims portal.
- Official claim form
- https://www.fedex.com/en-us/customer-support/claims.html
- Claims email
- Not stated in our data — check FedEx's official page directly: https://www.fedex.com/en-us/customer-support.html
- Phone
- 1.800.463.3339 (1.800.GoFedEx)
- Postal address
- Not stated in our data — check FedEx's official page directly: https://www.fedex.com/en-us/customer-support.html
Source 1 → · verified 18 October 2026
Evidence to gather
- Order confirmation or receipt
- Tracking number and tracking history (a screenshot, with dates/status)
- Proof of the item's value
- Photos of the item and packaging, if it arrived damaged
- Any correspondence with the seller or FedEx so far
- Delivery Evidence Log template — a structured way to keep all of this in one place
What happens next
No ombudsman; dispute is with FedEx directly or via the retailer who chose FedEx.
United States
Fair Credit Billing Act (FCBA) billing-error dispute
Must dispute in writing within 60 days of the statement date that first contained the charge; the card issuer must acknowledge within 30 days and resolve within 2 billing cycles (max 90 days).
Consumer Financial Protection Bureau (CFPB) — Takes complaints about how a bank/card issuer handled a billing dispute; does not itself resolve disputes with the retailer or carrier.
Common questions
What is the claim window for a FedEx parcel claim?
Within 60 calendar days of the shipment date. Within 21 calendar days of the shipment date. Within 9 months of the shipment date.
Is there a compensation limit for a FedEx claim?
$100 declared-value liability included at no extra cost Up to $50,000 per package for most commodities, for an additional fee
How do I start a claim with FedEx?
Online via the FedEx Customer Support claims portal.
What if FedEx doesn't resolve my claim?
No ombudsman; dispute is with FedEx directly or via the retailer who chose FedEx.
This is general information, not legal advice. Figures are sourced from FedEx's own published terms, linked above, and reviewed on the date shown.