At a glance
Countries served: UK
Claim window
- Loss Or Damage Or Late
- Recommended within 28 days for UK services, 45 days for international services (mandatory for business customers; described as a recommendation, not an explicit hard deadline, for consumers in the T&Cs we read).
Compensation limits
- Default Cover
- £20 (included free)
- Enhanced Cover
- Up to £999 (purchased at time of booking, by the sender only)
Source 1 → · Source 2 → · Source 3 → · verified 18 October 2026
How to make a claim
Via the Evri account of whoever booked the parcel; Evri's own terms direct complainants to its 'Contact Us' page, with no published ADR scheme.
- Official claim form
- https://www.evri.com/contact-us (chat/phone; claims are normally raised via whoever booked the parcel's Evri account)
- Claims email
- Not stated in our data — check Evri's official page directly: https://www.evri.com/contact-us
- Postal address
- Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH (registered office, confirmed on evri.com's own contact page)
Source 1 → · Source 2 → · verified 18 October 2026
Evidence to gather
- Order confirmation or receipt
- Tracking number and tracking history (a screenshot, with dates/status)
- Proof of the item's value
- Photos of the item and packaging, if it arrived damaged
- Any correspondence with the seller or Evri so far
- Delivery Evidence Log template — a structured way to keep all of this in one place
What happens next
No ADR/ombudsman scheme found. For a consumer, the realistic escalation is via the RETAILER who chose Evri (see scenarios.json), since Evri's own complaints route has no binding independent scheme confirmed.
UK note: POSTRS (the Postal Redress Service) covers Royal Mail only. It does not cover Evri. For a non-Royal-Mail UK carrier, the realistic escalation route is via the retailer who chose the carrier, or a card dispute (see below) — never assume ADR membership that isn't confirmed.
United Kingdom
Section 75 Consumer Credit Act 1974 (credit card, £100-£30,000 single item) or chargeback (any card, under the card scheme's own rules)
Consumer Credit Act 1974, s.75: the credit card issuer is jointly and severally liable with the supplier for breach of contract/misrepresentation, for a single item priced over £100 and not more than £30,000. For debit cards, or credit card purchases outside that range, the only route is a chargeback under Visa/Mastercard/Amex's own scheme rules (not a statutory right).
Financial Ombudsman Service (FOS) — Resolves disputes about how a FINANCIAL BUSINESS (e.g. the card issuer) handled a Section 75/chargeback claim — not a complaint about the retailer or carrier directly.
Common questions
What is the claim window for a Evri parcel claim?
Recommended within 28 days for UK services, 45 days for international services (mandatory for business customers; described as a recommendation, not an explicit hard deadline, for consumers in the T&Cs we read).
Is there a compensation limit for a Evri claim?
£20 (included free) Up to £999 (purchased at time of booking, by the sender only)
How do I start a claim with Evri?
Via the Evri account of whoever booked the parcel; Evri's own terms direct complainants to its 'Contact Us' page, with no published ADR scheme.
What if Evri doesn't resolve my claim?
No ADR/ombudsman scheme found. For a consumer, the realistic escalation is via the RETAILER who chose Evri (see scenarios.json), since Evri's own complaints route has no binding independent scheme confirmed.
Does POSTRS cover Evri?
No. POSTRS only covers Royal Mail. It does not cover Evri.
This is general information, not legal advice. Figures are sourced from Evri's own published terms, linked above, and reviewed on the date shown.