This kit follows the real sequence for a surprise customs duty, import VAT, or courier handling fee on a delivery: check whether the charge is actually legitimate, calculate and document exactly how much you're disputing, then file the formal dispute. Every tool in this kit is completely free to use — no account, no payment, no catch.
The sequence
Fake "customs fee" texts and emails are a common delivery scam — check any payment request against the courier's official tracking page before you pay anything.
Step 1 · Check it
Is the charge legitimate?
What makes a customs, import VAT, or handling charge legitimate — and what to check before you pay it or dispute it.
Step 2 · Calculate it
Work out what you're disputing
Break down every charge billed against what you should have been charged, with the shipment and declaration details and the evidence behind it.
Step 3 · Dispute it
File the formal dispute
A formal dispute of an incorrect duty, import VAT, or handling fee, requesting a recalculation and a refund of the difference — the main tool in this kit. If the seller or platform is also at fault, prepare a cross-border complaint against them too.