This kit follows the real sequence for a parcel that never arrived or disappeared from your doorstep: confirm the package is genuinely lost or stolen — not just delayed or held — document the tracking and delivery evidence, file the claim with the courier, then escalate to the postal ombudsman if the courier's response isn't adequate. Every tool in this kit is completely free to use — no account, no payment, no catch.
The sequence
Courier claim windows can be short — screenshot the tracking page and any delivery photo now, before they expire or change.
Step 1 · Confirm it
Lost, stolen — or just delayed?
Rule out delays, customs holds, and misdelivery before declaring the parcel lost, so your claim isn't rejected as premature.
Step 2 · Document it
Record the evidence
If it was stolen after delivery, document the theft properly — including the police report and who to claim from. Either way, log the tracking history, delivery details, and every exchange with the courier.
Step 3 · File the claim
Claim from the courier
A formal complaint and claim addressed to the courier for the lost or stolen parcel — plus the insurance claim form if the shipment was insured. The main tool in this kit is the complaint generator.
Step 4 · Escalate it
If the courier's response isn't adequate
Take an unresolved complaint to the postal ombudsman — check you meet the prerequisites and are escalating against the right party first.