Dispute a charge you did authorize — but shouldn't have to pay.

Answer a few questions and generate a firm dispute letter for a merchant billing problem: goods or services never received, not as described, a duplicate charge, an incorrect amount, or a charge after you cancelled a recurring service. Requests a formal chargeback/dispute and a written case reference.

Note: This letter is for transactions you did make, where something went wrong with the merchant. If the charge itself is one you never made or authorized, use the Unauthorized Transaction Dispute Letter instead.

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