Online Course Refund Toolkit
When the course doesn't match what was advertised — build the case for a refund, not just a complaint.
"It wasn't what the sales page said" needs to be provable
Online course platforms and instructors don't refund on a general sense of disappointment — a request that lays out exactly what was advertised against what was actually delivered, with dates and screenshots, gets treated very differently than a vague "this wasn't good." This toolkit builds that comparison and tracks the request through to a resolution, or a chargeback if it isn't one.
- Purchase Details page to record exactly what and when you bought
- Advertised Promises checklist to capture the sales page's specific claims
- Course Differences log — advertised vs. actually delivered
- Communication Log and Refund Timeline
- Chargeback Notes if the platform or instructor doesn't refund directly
Step by step
- Download the toolkit (PDF or Excel version included).
- Fill in Purchase Details and work through the Advertised Promises checklist while the sales page is still up — screenshot it.
- Log every Course Difference you find between what was promised and what you actually got.
- Request the refund, logging it in the Communication Log and Refund Timeline.
- If the platform refuses or goes quiet, use the Chargeback Notes to prepare a card-issuer dispute.
Anyone disputing an online course purchase
A course that doesn't match its sales page — missing content, an instructor who never appears, outdated material sold as current — and the refund request or chargeback that follows.
- Print-ready PDF version
- Editable Excel version
- Purchase Details, Advertised Promises checklist, Course Differences log
- Communication Log, Refund Timeline
- Chargeback Notes
- Works on any device
Turn "this wasn't what I paid for" into a real request.
What was advertised, what was delivered, and every step of the refund attempt — documented before the sales page quietly changes.
Get it — $5.90 →One-time $5.90 · PDF + Excel · Works on any device