Defective Work & Contractor Dispute Evidence Pack

A vague complaint gets a vague response

"The work isn't good enough" is easy for a contractor to brush off. A specific defect, tied to what the contract actually promised, with dated photos and a clear description of what needs to happen next, is much harder to ignore — and it's what a mediator, small claims court, or trade body will actually want to see if the dispute escalates.

This pack builds that case: defect by defect, evidence attached, resolution requested clearly.

• Defect Log — each specific issue, where it is, and how it falls short of what was agreed
• Evidence Checklist — photos, contract references, and other proof to gather for each defect
• Contract Comparison — what the contract actually specified, next to what was delivered
• Resolution Request Builder — a clear statement of what you're asking the contractor to do (repair, refund, or other resolution)

Step by step

1. Log each specific defect, with location and description.
2. Compare each defect against what the contract actually specified.
3. Gather the evidence for each defect using the checklist — photos matter most.
4. Use the resolution request builder to state clearly what you want the contractor to do, and send it as a formal complaint.

• Print-ready PDF pack
• Editable Word version
• Defect log and evidence checklist
• Contract comparison table and resolution request builder
• Works on any device

• Home Renovation Project Evidence Pack — if you kept a full project record from the start, pull the relevant contract and photo details from there.