Billing Dispute & Overcharge Evidence Pack

An overcharge is easy to prove — if you can show what was actually agreed

A provider's own complaints process almost always asks the same question first: what did you agree to, and what were you actually charged? Without the contract terms and the disputed line sitting side by side, it's your word against a call center script — and "that doesn't seem right" rarely gets you anywhere.

This pack keeps the discrepancy, the contract reference, and every contact with the provider in one place, so you're not reconstructing the dispute from memory when someone finally asks for the details.

• Discrepancy Record — the type of overcharge (rate, fee, duplicate, roaming, or other), and exactly how much it differs from what you expected
• Contract Terms Reference — what your agreement actually says, recorded next to the disputed charge
• Communications Log — every call, chat, and email with the provider, dated, with what was promised
• Evidence Checklist — what to have ready before you escalate the dispute

Step by step

1. Download the pack and record the exact discrepancy — what was charged versus what you expected.
2. Note what your contract actually says about the charge in question.
3. Log every contact with the provider as it happens, including what was promised and by whom.
4. Work through the evidence checklist before you escalate to a formal complaint or ombudsman.

• Print-ready PDF pack
• Editable Word version
• Discrepancy and contract reference record
• Communications log and evidence checklist
• Works on any device