Frozen/Locked Exchange Account Kit

Five tools, in the order you'd actually need them — every one of them completely free to use.

This kit follows the real sequence of getting a frozen or locked crypto exchange account reopened: respond formally to the freeze and ask exactly what the exchange needs, prepare source-of-funds documentation if that's what's being requested, then check against the checklists that nothing is missing before you submit. Incomplete submissions are one of the most common reasons a freeze drags on. Every tool in this kit is completely free to use — no account, no payment, no catch.

The sequence

Reply only through the exchange's official support channels — scammers often target people with frozen accounts, posing as "recovery" agents or exchange staff.

Step 1 · Respond to the freeze

Put your response in writing

A formal response to the freeze or lockout, asking for the specific reason, what the exchange needs from you, and a timeline for restoring access. The main tool in this kit.

  1. 1Exchange Account Freeze/Lockout Response Letter →

Step 2 · Prove your source of funds

If that's what they're asking for

Exchanges often won't unlock an account until you show where the money came from — assemble the supporting documents and a clear written explanation.

  1. 2Source of Funds Package Generator →
  2. 3Source of Funds Explanation Letter →

Step 3 · Check nothing's missing

Before you submit

Work through the freeze response and identity verification requirements so your submission is complete the first time.

  1. 4Frozen Account Response Checklist →
  2. 5KYC Verification Checklist →