Telco Cancellation & TIO Complaint Letter (Australia)
Cancel without an unfair exit fee — and flag the TIO · $4.60 per letter

Cancel a telco contract the provider won't let go of.

Answer a few questions and generate a firm letter demanding cancellation without an early termination fee — on the basis that a provider that failed to deliver the promised service, or changed your terms unilaterally, is generally the one in breach. It also flags that you'll take the matter to the Telecommunications Industry Ombudsman (TIO), which gives providers a short window to resolve once a case is referred.

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