Carlos Lopez
Carlos founded Kibbo after one too many run-ins with fine print that turned out not to be enforceable — a cancellation fee that wasn't legal, a deposit deduction that didn't hold up, a delay compensation claim an airline hoped he wouldn't know to make. He researches and writes the majority of Kibbo's guides and regulatory content, with a habit of double-checking every figure against the original source before it goes live. When a law changes, he's usually the one who catches it.
Margaret Spencer Breen
Margaret writes on the more everyday side of consumer friction — the subscription that won't cancel, the return that gets stonewalled, the fee that shows up with no explanation. She's drawn to the small, recurring frustrations that don't make headlines but affect almost everyone at some point, and to writing about them in a way that's actually useful in the moment.