Energy, broadband and mobile complaints go through specific regulators and ombudsmen — not just the company's customer service. These bodies have real enforcement power, and using the right one is often the difference between being ignored and getting compensation.
Ofcom (UK)
ofcom.org.uk/complaintsWhat: UK regulator for broadband, mobile, phone and TV services. Doesn't handle individual complaints directly but oversees the approved ADR schemes providers must use.
When to use: To understand your rights and find which ADR scheme your provider belongs to.
Ofgem (UK)
ofgem.gov.uk/check-if-energy-company-following-rulesWhat: UK energy regulator. Oversees gas and electricity suppliers and sets the rules they must follow.
When to use: When your energy supplier is overcharging, failing to respond to complaints, or behaving unlawfully.
Ombudsman Services — Energy & Communications (UK)
ombudsman-services.orgWhat: Free, independent ombudsman for energy and communications disputes. Can award compensation and direct companies to take action.
When to use: After 8 weeks of unresolved complaint with your provider, or if they issue a deadlock letter.
Citizens Advice — Energy
citizensadvice.org.uk/consumer/energyWhat: Free advice on energy bills, switching suppliers, smart meters, and what to do when things go wrong.
When to use: First port of call for any energy dispute.
Scam Number Checker (UK)
150.ofcom.org.ukWhat: Ofcom's tool to check if a phone number is linked to known scam activity.
When to use: Before calling back an unknown number or if you've received a suspicious call.