Energy, broadband and mobile complaints go through specific regulators and ombudsmen — not just the company's customer service. These bodies have real enforcement power, and using the right one is often the difference between being ignored and getting compensation.
Ready to escalate in writing? Draft a formal complaint with our free letter generator.
Check your rights and find the right ombudsman for your broadband or mobile complaint (UK)
What: UK regulator for broadband, mobile, phone and TV services. Doesn't handle individual complaints directly but oversees the approved ADR schemes providers must use.
When to use: To understand your rights and find which ADR scheme your provider belongs to.
Want to know more? Read our full guide →Report your energy supplier for overcharging or breaking rules (UK)
What: UK energy regulator. Oversees gas and electricity suppliers and sets the rules they must follow.
When to use: When your energy supplier is overcharging, failing to respond to complaints, or behaving unlawfully.
Want to know more? Read our full guide →Escalate an unresolved energy or broadband complaint to the ombudsman (UK)
What: Free, independent ombudsman for energy and communications disputes. Can award compensation and direct companies to take action.
When to use: After 8 weeks of unresolved complaint with your provider, or if they issue a deadlock letter.
Want to know more? Read our full guide →Get free advice on energy bills, switching suppliers and smart meters (UK)
What: Free advice on energy bills, switching suppliers, smart meters, and what to do when things go wrong.
When to use: First port of call for any energy dispute.
Want to know more? Read our full guide →Report a suspicious scam call or text (UK)
What: Action Fraud is the UK's national fraud and cybercrime reporting centre for suspicious calls and scams. For suspicious texts, forward them free to 7726 (spells "SPAM"), which feeds your network's fraud detection. Ofcom's official scam-calls guidance explains your protections at ofcom.org.uk/phones-and-broadband/scam-calls-and-messages. (Note: Ofcom does not run a public number-checking hotline — treat any service claiming to "verify" scam numbers with caution.)
When to use: After a suspicious call or text, or before calling back an unknown number. Never call back a number given during a suspicious call — verify via your bank card or an official website you type in yourself.
Want to know more? Read our full guide →File a complaint with the FCC about your telecom provider
What: Official federal complaint portal for internet, phone, TV, and cable billing or service disputes. Your provider is legally required to respond in writing within 30 days.
When to use: If your ISP or phone provider won't resolve a billing error, service outage, or contract dispute through normal customer support.
Want to know more? Read our full guide → Generate your complaint letter →Find your state's utility regulator (PUC)
What: Directory linking to every US state's Public Utilities Commission, which regulates electricity, gas, and water rates and disconnection rules.
When to use: If your utility threatens disconnection unfairly, or you believe you were billed outside your state's approved rate schedule.
Want to know more? Read our full guide → Run the full checklist →Australian Telco Dispute & Cancellation Resources
What: The official Australian pathways for internet and mobile disputes — the free TIO ombudsman for complaints, plus ACMA's Telecommunications Consumer Protections Code and the rules on how telcos must handle complaints.
When to use: Use this when your internet or mobile provider won't process a cancellation, is charging an unfair early termination fee, or has failed to deliver the service you were promised.
Official pathways:
ACMA — Telecommunications Consumer Protections Code →
ACMA — How Telcos Must Handle Complaints →