Energy, broadband and mobile complaints go through specific regulators and ombudsmen — not just the company's customer service. These bodies have real enforcement power, and using the right one is often the difference between being ignored and getting compensation.
Ready to escalate in writing? Draft a formal complaint with our free letter generator.
Check your rights and find the right ombudsman for your broadband or mobile complaint (UK)
What: UK regulator for broadband, mobile, phone and TV services. Doesn't handle individual complaints directly but oversees the approved ADR schemes providers must use.
When to use: To understand your rights and find which ADR scheme your provider belongs to.
Report your energy supplier for overcharging or breaking rules (UK)
What: UK energy regulator. Oversees gas and electricity suppliers and sets the rules they must follow.
When to use: When your energy supplier is overcharging, failing to respond to complaints, or behaving unlawfully.
Escalate an unresolved energy or broadband complaint to the ombudsman (UK)
What: Free, independent ombudsman for energy and communications disputes. Can award compensation and direct companies to take action.
When to use: After 8 weeks of unresolved complaint with your provider, or if they issue a deadlock letter.
Get free advice on energy bills, switching suppliers and smart meters (UK)
What: Free advice on energy bills, switching suppliers, smart meters, and what to do when things go wrong.
When to use: First port of call for any energy dispute.
Check if a phone number that called you is a scam (UK)
What: Ofcom's tool to check if a phone number is linked to known scam activity.
When to use: Before calling back an unknown number or if you've received a suspicious call.