Tenancy deposit disputes are one of the most common consumer problems in the UK. These are the official channels — all free, no solicitor needed. If your deposit was protected properly, the scheme that holds it must offer you free dispute resolution.
Tenancy Deposit Scheme (TDS)
tenancydepositscheme.com/raising-a-disputeWhat: One of three government-approved deposit protection schemes. Offers free Alternative Dispute Resolution for deposit disputes.
When to use: When your landlord proposes deductions you disagree with. You don't need a solicitor — just evidence.
Deposit Protection Service (DPS)
depositprotection.com/i-am-a-tenant/dispute-resolutionWhat: Another government-approved TDP scheme with free dispute resolution.
When to use: If your deposit was protected with DPS. Check your deposit certificate to see which scheme your landlord used.
MyDeposits
mydeposits.co.uk/tenants/dispute-resolutionWhat: Third government-approved TDP scheme.
When to use: If your deposit is protected with MyDeposits.
Shelter England
shelter.org.ukWhat: Free housing charity offering legal advice, emergency help, and template letters for tenants in England.
When to use: Any housing problem — eviction, disrepair, deposit issues, illegal landlord behaviour. Their helpline is 0808 800 4444.
Citizens Advice — Housing
citizensadvice.org.uk/housingWhat: Free advice on renting rights, eviction, repairs, and disputes with landlords.
When to use: When you need to understand your rights before taking action.
Gov.uk — Landlord Registration Check
gov.uk/find-a-licensed-landlord · (Scotland) · check your local council for England/WalesWhat: Check if a landlord or letting agent is registered and licensed in your area.
When to use: Before signing a tenancy agreement.