Carriers bury their complaint forms behind customer service chatbots and FAQ pages. These are the direct links — plus the legal reminder that if you bought from a retailer, the retailer is legally responsible for delivery, not the carrier.
Once you know who's responsible, our free complaint letter generator can draft your claim in minutes.
Claim for a lost or damaged Royal Mail parcel
What: Official claims portal for lost, damaged or delayed mail and parcels sent via Royal Mail.
When to use: Parcel sent via Royal Mail. Time limit: 80 days from posting date.
Want to know more? Read our full guide →Report a lost Evri parcel (formerly Hermes)
What: Evri's claims page for lost or damaged parcels.
When to use: Your parcel was shipped by Evri. Note: if it was an online order, contact the retailer first.
Want to know more? Read our full guide →Claim for a lost or damaged DPD parcel
What: DPD customer support and claims contact.
When to use: Parcel shipped via DPD that hasn't arrived or was damaged.
Want to know more? Read our full guide →Claim for a lost DHL parcel
What: DHL customer service and claims portal.
When to use: International or domestic DHL shipment issues.
File a claim for a missing UPS package
What: UPS online claims filing for lost or damaged packages.
When to use: Parcel shipped via UPS. You'll need the tracking number.
File a claim for a missing FedEx shipment
What: FedEx claims portal for missing or damaged shipments.
When to use: FedEx shipment that hasn't arrived or arrived damaged.
Understand your legal rights when a parcel doesn't arrive (UK)
What: Clear guide to your legal rights when a parcel doesn't arrive, including template letters and escalation steps.
When to use: Before contacting anyone — understand exactly what you're entitled to claim.