Carriers bury their complaint forms behind customer service chatbots and FAQ pages. These are the direct links — plus the legal reminder that if you bought from a retailer, the retailer is legally responsible for delivery, not the carrier.
Royal Mail (UK)
royalmail.com/help/claimsWhat: Official claims portal for lost, damaged or delayed mail and parcels sent via Royal Mail.
When to use: Parcel sent via Royal Mail. Time limit: 80 days from posting date.
Evri (UK) — formerly Hermes
evri.com/help/my-parcel-is-lostWhat: Evri's claims page for lost or damaged parcels.
When to use: Your parcel was shipped by Evri. Note: if it was an online order, contact the retailer first.
DPD (UK)
dpd.co.uk/content/contact_us.jspWhat: DPD customer support and claims contact.
When to use: Parcel shipped via DPD that hasn't arrived or was damaged.
DHL (UK & International)
dhl.com/gb-en/home/our-divisions/parcel/customer-service.htmlWhat: DHL customer service and claims portal.
When to use: International or domestic DHL shipment issues.
UPS (UK & US)
ups.com/us/en/support/file-a-claim.pageWhat: UPS online claims filing for lost or damaged packages.
When to use: Parcel shipped via UPS. You'll need the tracking number.
FedEx (UK & US)
fedex.com/en-gb/customer-support/claims.htmlWhat: FedEx claims portal for missing or damaged shipments.
When to use: FedEx shipment that hasn't arrived or arrived damaged.
Citizens Advice — Parcel Rights (UK)
citizensadvice.org.uk/consumer/post/if-a-parcel-goes-missingWhat: Clear guide to your legal rights when a parcel doesn't arrive, including template letters and escalation steps.
When to use: Before contacting anyone — understand exactly what you're entitled to claim.