Internet / Broadband Service Incident Log
One bad night is easy to dismiss. A dated log of every outage is a pattern — and a pattern is what gets a compensation claim taken seriously.
"It's been down a lot lately" doesn't get you far
A provider weighing a compensation claim or a penalty-free exit wants specifics: how many incidents, how long each one lasted, and what the guaranteed minimum was supposed to be. Reconstructing that from memory after the fact almost always understates it — and a vague impression is easy to dismiss.
This log records every incident as it happens and auto-calculates the downtime for each one, so weeks of scattered bad nights add up to a documented, provable total.
- Incident Log — start time, end time, and what you were trying to do when it happened
- Auto-Calculated Downtime — total hours per incident and running total across the whole log
- Fault Reference Tracker — the ticket number and provider response for each incident
- Summary View — total incidents and total downtime, ready to hand a provider or ombudsman
Step by step
- Download the workbook and log each outage or slowdown as it happens, with start and end time.
- The workbook auto-calculates downtime hours for each incident and a running total.
- Record the fault reference number and what the provider said each time you reported it.
- Use the summary view when you're ready to request compensation or a contract exit.
Anyone dealing with repeated internet or broadband outages
Whether you're pursuing an automatic compensation scheme or building a case for a penalty-free exit, this turns scattered bad nights into an auto-calculated total.
- Editable Excel workbook
- Incident log with auto-calculated downtime hours
- Fault reference tracker
- Works on any device
Turn every bad night into an auto-calculated total.
Start time, end time, downtime — logged and added up automatically.
Get it — $5.90 →One-time $5.90 · Excel · Works on any device