Food Delivery Order Problem Log
Document exactly what went wrong with a delivery order — with the evidence a platform's support team actually asks for.
"Missing items" needs specifics, not a memory
A delivery app's support chat wants specifics fast: what was missing, what arrived instead, and photo proof — and it wants it before you've finished being annoyed about a cold, wrong, or incomplete order.
This log gives you a place to record exactly what was ordered versus what arrived, with a photo checklist, so the report you file matches what actually happened.
Step by step
- Log the order details and what you actually received.
- Compare item by item against your original order.
- Work through the photo evidence checklist before the food is gone.
- Log the platform support ticket number and track the resolution.
Anyone whose delivery order arrived wrong, incomplete, or late
Missing items, a wrong order, a delivery that never showed up — this gives you the structured comparison most delivery platforms ask for before they'll refund or credit you.
- Order vs. received comparison
- Photo evidence checklist
- Platform support ticket log
- Refund/credit tracker — delivered as PDF + Excel
Get the specifics down before the evidence disappears.
An itemized comparison and a photo checklist are what turn a complaint into a processed refund.
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