Template $5.90

Delivery Evidence Log

One log that works for a direct claim against the seller or carrier now, and a chargeback later if that fails.

Get it — $5.90 →
The problem

A delivery dispute is won or lost on evidence you should have kept anyway

When a delivery goes wrong — never arrived, arrived damaged, or doesn't match the tracking record — the evidence you need for a seller's claims process, a carrier's own claim, and a later card chargeback overlaps almost completely. Building it once, in one place, as the case unfolds means you're not scrambling to reconstruct a timeline from memory weeks later if the first attempt at resolution fails.

Features
  • Case Overview — order, seller, carrier, and shipment details in one place
  • Tracking Evidence Log — timestamped tracking events and screenshots
  • Physical Evidence Checklist — packaging, photos, and item condition
  • Communication Log — every message with the seller and carrier
  • Case Reference Numbers — claim IDs, ticket numbers, and chargeback reference in one place
How it works

Step by step

  1. Download the log (PDF or Excel version included).
  2. Fill in the Case Overview as soon as you notice a problem.
  3. Record tracking events and screenshots in the Tracking Evidence Log as they happen.
  4. Work through the Physical Evidence Checklist — photograph packaging and item condition before anything changes.
  5. Log every message in the Communication Log, and keep every claim or ticket number in the Case Reference Numbers section — for the seller, the carrier, and a card chargeback if it comes to that.
Who it's for

Anyone disputing a delivery that went wrong

A missing, delayed, or damaged delivery where you're pursuing a claim with the seller or carrier, and want the same evidence ready for a chargeback if that doesn't resolve it.

What's included
  • Print-ready PDF version
  • Editable Excel version
  • Case Overview, Tracking Evidence Log, Physical Evidence Checklist
  • Communication Log, Case Reference Numbers
  • Works on any device
Related tools

Build the evidence once — use it for the claim and the chargeback.

Tracking evidence, physical evidence, every message, and every reference number, organized before you need any of it in a hurry.

Get it — $5.90 →

One-time $5.90 · PDF + Excel · Works on any device