Cancellation Letter Pack
Five letters for the companies that make cancelling deliberately difficult.
Cancelling is deliberately harder than signing up
The FTC's Click-to-Cancel rule exists because companies were systematically making subscription cancellation harder than sign-up. Gyms, software subscriptions, insurance policies, and membership clubs all use the same playbook — a quick online signup followed by a cancellation process that requires a phone call, a specific notice period, or a written letter sent to an address that isn't prominently displayed.
Most people give up and keep paying. The ones who don't give up often send ineffective emails that companies feel no obligation to action promptly.
Step by step
- Download the Word document — it contains 5 letters and a README explaining which one to use.
- Choose the letter that matches your situation (gym, streaming service, formal demand, insurance, membership with refund request).
- Fill in the fields in [square brackets] with your details and the company's details.
- Send the letter by email, keeping a copy with the date sent as your record.
- If the company ignores it, escalate to the Formal Demand letter — which gives a 14-day deadline and references your right to initiate a chargeback.
Anyone trying to cancel a subscription or membership
Particularly useful for gym memberships, annual software subscriptions, insurance policies, and any service that has made cancellation intentionally difficult.
- 5 professional cancellation letters
- Gym Membership
- Streaming/Software
- Formal Demand for companies that ignore requests
- Insurance Policy
- Membership with refund request
- Citations to FTC Click-to-Cancel (US) and Consumer Rights Act (UK)
- Works in Word and Google Docs
Send a letter they can't ignore.
A correctly worded cancellation letter with a legal deadline gets results that an angry email never will.
Get the pack ($7) →One-time download · No account required · Word & Google Docs